Customer Account Manager - Kroger

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.  

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you. 

 

This position is not eligible for Visa Sponsorship. 

 

Position Summary 

This Customer Account Manager (CAM) position will focus on driving our frozen pizza and snacking business at Kroger. The CAM is responsible for managing, developing and driving category growth to achieve annual sales and commercial spend targets. This role is deeply involved in the activation of the frozen portfolio at key strategic growth customers. Build and maintain strong connection to the Commercial Development Organization (CD) to partner to bring category and shopper insights to drive category results.

 

  Location: Loveland, OH

  Primary Responsibilities: 

• Managing the day-to-day responsibilities of Kroger

• Creating and maintain good business relationships with all buyers  

• Targeting and securing product expansion opportunities  

• Develop, present, and plan customers’ promotional calendars  

• Creating and finding partnership opportunities with your customers

• Working closely with the Director to maximize execution at store level  

• Reporting and effectively managing all sales expenses and budgets for the region  
• Work with Commercial Development Organization on development of customer-specific category plans anchored in the category growth drivers
• Present and launch New Item Plan and develop initial field forecast
• Perform bottom-up build of Integrated Customer and Category Plan using appropriate NSD
• Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
• Achieve annual sales and trade targets through effective selling and negotiation
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (Category growth, Sales, RIG, Customer service and in-stock levels, etc.)
• Present Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP)
• Monitor, review, and drive execution of customer category plan
• Drive category growth and exceed high performance targets
• Drive one's own development through the adoption of capability tools  

Experience 

• 5+  years of relevant sales experience working with customers & CD
• Successful track record of delivering exceptional