Call Center Customer Support Agent - Healthcare - Remote US

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a Call Center Customer Support Agent - Healthcare - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

• Work primarily in-bound, call center responding to provider inquiries regarding enrollment, claims, policy, etc.

Your role in our mission

• Answers telephones and responds to customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner.
• Processes calls timely, accurately and with quality to ensure service levels are met or exceeded.
• Interfaces with team members, management, customers, and the client in reference to customer service issues. Ensures inquires and issues are researched and in compliance with state-identified polices, procedures and criteria.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effectively processing of transactions.
• Stay abreast of industry best practices, process improvements and customer service to maintain state-of-the-art Contact Center

What we're looking for

• Two or more years of customer service or telephone experience.
• Excellent problem solving and communication skills.
• Ability to work independently and with accountability for self-time management.
• Ability to follow oral and written directions.

What you should expect in this role

• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week)
• May require shift work.
• Some overtime when necessary.
• Most benefits start on first day of employment
• Remote (work from home)
• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• To Test your internet download and upload speed:
• Go to Google 
• Search for Internet Speed Test or click here.  

 

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The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for