Director, Domain Solution Architects

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Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Director, Domain Solution Architects

  

Job Description

   

As the Leader of the Domain Solution Architects for North America, you will lead a team of highly skilled Domain Specialist Solution Architects, driving technical excellence and fostering strategic customer partnerships. You will be instrumental in positioning our company as a leader in open-source and Kubernetes solutions, ensuring our offerings align with the evolving business and technical needs of our enterprise customers. You will champion a customer-centric approach, empowering your team to act as trusted technical advisors, and driving revenue growth through strategic solution design and implementation.
Responsibilities:
Leadership and Team Management:

• Build, lead, and mentor a high-performing team of Domain Solution Architects across North America.
• Set strategic direction and priorities for the Solutions Architecture team, aligning with overall company goals.
• Foster a collaborative and innovative team culture, promoting continuous learning and professional development.
• Ensure effective resource allocation and management to support sales and customer success initiatives.

Strategic Customer Engagement:

• Develop and maintain relationships with key enterprise customers and partners, acting as a trusted technical advisor at the executive level.
• Drive strategic engagements, ensuring alignment between customer business objectives and our solutions.
• Oversee the technical aspects of complex sales cycles, from qualification to closure, ensuring successful solution implementation.

Technical Strategy and Innovation:

• Drive the development of technical go-to-market strategies, working closely with sales, marketing, and product teams.
• Provide technical leadership in the development of product demonstrations, proofs of concept, and technical presentations.
• Stay abreast of industry trends and emerging technologies, particularly in open-source and Kubernetes, and provide thought leadership.
• Act as the voice of the customer to the product and engineering teams.

Sales Enablement and Operational Excellence:

• Collaborate with regional sales leadership to develop and execute account plans, driving solution adoption and customer satisfaction.
• Ensure consistent CRM hygiene and data accuracy, providing insights into pipeline management and technical validation progress.
• Oversee the RFI/RFP/RFQ process for the technical responses.
• Drive cross functional collaboration between sales, support, and engineering.

Competitive Analysis and Market Positioning:

• Lead competitive analysis efforts, identifying key differentiators and developing strategies to position our solutions effectively.
• Contribute to the development of marketing materials, including white papers, presentations, and technical blogs.

Qualifications:

• Extensive experience in technical leadership, with a proven track record of building and managing high-performing Solutions Architecture teams.
• Deep expertise in open-source technologies, Kubernetes, and cloud computing.
• Strong understanding of enterprise software solutions and the ability to articulate complex technical concepts to diverse audiences, including C-level executives.
• Proven ability to develop and execute technical sales strategies, driving revenue growth and customer satisfaction.
• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience with CRM tools (e.g., Salesforce, Clari).
• Experience with building and maintaining relationships with large enterprise customers.
• Experience with designing and delivering complex enterprise solutions.

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