ASSISTANT DIRECTOR OF FACILITIES, TEXAS A&M UNIVERSITY

Position Title: ASSISTANT DIRECTOR OF FACILITIES, TEXAS A&M UNIVERSITY, SAN ANTONIO, TX 

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. 

SSC Services for Education is a Nationwide Best in Class Facility Service Provider.  As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way.  As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. 

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

In this role, you would serve as one of the primary representatives of SSC Service Solutions, Inc. for the designated region within the higher-education division. You would be responsible for successfully coordinating and directing all activities within your assigned region through subordinate managers and directors.

You will continually monitor operating units and selectively negotiate, as needed, for matters relating to account operations in order to assure highest client and customer satisfaction levels and account retention. You would also be responsible for providing strong employee relations, achievement of financial goals and future business growth plans. In carrying out assigned responsibilities, you must ensure that all personnel under his/her operational control comply with all client, government, corporate, and division policies and procedures.

JOB RESPONSIBILITIES:

• Facilities director is responsible for all aspects of facility maintenance as well as customer service
• Visits units regularly to inspect unit operations to ensure contract compliance
• Shares responsibility for attainment of financial goals for the region
• Shares control overhead expenses with the region
• Reviews and analyzes financial statements, weekly operating reports and other financial results with the director
• Recommends and manages capital requirements to maximize financial returns
• Monitors future contract financial reviews and updates
• Responsible for productivity and staffing that is appropriate to the regional and divisional goals
• Monitors period analysis and initiations action plans as necessary
• Maintains and supports client satisfaction at a level that ensures account retention
• Maintains an active stewardship program at multiple levels within the region
• Monitors and ensures compliance with the provisions of client contracts
• Assists in customizing programs to meet each account’s unique needs as required
• Ensures consistent and fair administration of personnel policies
• Interfaces with existing clients to maintain client satisfaction and account retention
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Completes other duties assigned

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience required
• Five+ years of management experience in housekeeping/facilities management or other service-related field with high customer/client contact required
• Willingness to travel, as needed, through the region
• Budgeting, forecasting, sales experience required
• Ability to communicate effectively in written format and oral presentations
• Ability to multi-tasks and establish priorities
• Ability to maintain organization in a changing environment
• Exhibits initiative, responsibility and leadership
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerP