Lead Intake Assistant

Job Details

Job Location: Headquater 754 Rt 18 - East Brunswick, NJ 08816Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $24.00 - $24.00 Hourly

Lead Intake Assistant

REPORTS TO: Lead Construction Manager

SUMMARY

The Puerto Rican Action Board (PRAB) is a comprehensive human services organization in Middlesex County, New Jersey. We provide a comprehensive range of essential services for children, youth, families, and senior citizens. We deliver need-based assistance to low and moderate-income residents of Central New Jersey and serve as advocates for those seeking to live productive, self-sufficient lives.

The Lead Intake Assistant accurately reviews and processes applications for the Lead Remediation & Abatement program. S/he is responsible for application intakes and review of all necessary documents to ensure client eligibility for Lead & WAP to the Lead Manager.  S/he ensures accuracy and efficacy of client files and status of benefits as well as assists in case specific issues. The Intake Assistant ensures client coordination as needed. S/he is able to thrive in a fast-paced, complex, dynamic environment, and possesses creative problem-solving skills, respect and compassion for staff members and the populations PRAB serves. The Weatherization program administers a variety of energy assistance programs/grants that assist eligible individuals and families to receive a benefit towards lowering their heating/cooling bills.  In addition we are doing Lead Remidiation and Abatement.  

 

RESPONSIBILITIES

General Management

• Reviews source of documents and information necessary to process every application with proper coding such as dates, addresses, and account numbers with accuracy and correct coding
• Responsible for retrieving clientele information to provide current status and eligibility for all services under program guidelines
• Contact perspective companies that will assist eligible clients with Lead and WAP services
• Performs a variety of clerical duties such as data entry, record searching, verifying documents, filing updates, logging all applications, updates received and maintains a tally of incoming documents for reporting to state funding sources
• Maintains and organizes all Lead and WAP client files and data with confidentiality
• Updates computer application waiting list and assists in preparing program applications, forms mailings and opening correspondence
• Ability to perform key-entry assignments at a level of accuracy and proficiency to accomplish tasks in accordance with the time frame established by the contract regulations under the direction of the program manager
• Screens clients and assists with the intake and outreach process for all programs under the Weatherization and Lead department

General

• Participate actively and represent PRAB in community life within Central New Jersey, including community events, neighborhood and community groups, advocacy efforts, policy-oriented forums, PRAB partnerships and collaborations, government agencies, and private institutions
• Conduct, attend, and participate in internal or external meetings as needed to maintain and improve professional competence
• Work diplomatically to solve problems within the organization and with clients
• Maintain professional appearance and behavior
• Perform other duties as assigned

QUALIFICATIONS

• Associate Degree in Secretarial Science/Clerical preferred, or college credits with 2 years relevant experience in a non-profit or fast paced environment
• A valid NJ Driver’s license and reliable vehicle
• Bilingual (English and Spanish) preferred

KNOWLEDGE, SKILLS & ABILITIES