Benefits:

• IRA w/ Match
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Customer Service Representative (CSR)

Full-Time | Customer Service & Dispatch Support

Competitive Pay + Career Growth Opportunity

We are looking for a highly organized, professional, and customer-focused Customer Service Representative (CSR) to join our growing home services team.

This position is critical to our daily operations. The CSR is often the first impression customers have of our company and plays a major role in delivering an exceptional customer experience while helping keep our technicians productive and our schedules running efficiently.

If you thrive in a fast-paced environment, communicate well under pressure, and enjoy helping people, we want to talk to you.

What You’ll Do

Customer Service

•  Answer inbound calls professionally and efficiently 
•  Schedule service appointments for HVAC, plumbing, and electrical customers 
•  Respond to customer questions and concerns with professionalism and urgency 
•  Help create a positive customer experience from first call to job completion 
•  Set clear expectations with customers regarding scheduling and service 

Scheduling & Dispatch Support

•  Manage incoming service requests and appointment scheduling 
•  Support dispatch operations and technician scheduling 
•  Monitor pending jobs and ensure no customer is overlooked 
•  Coordinate with technicians and office staff throughout the day 
•  Assist with callback scheduling and emergency requests 

Administrative Support

•  Document customer information and job notes accurately in Service Titan 
•  Help maintain organized scheduling and dispatch records 
•  Assist with membership follow-up and appointment confirmations 
•  Help process purchase orders and job-related documentation when needed 
•  Properly categorize warranty calls, callbacks, tune-ups, and memberships 

Customer Retention & Follow-Up

•  Make outbound calls for: 
  •  Appointment confirmations 
  •  Membership follow-up 
  •  Unsold estimates 
  •  Maintenance reminders 
  •  Customer check-ins 
•  Help maintain strong customer retention and rebooking rates 

What We’re Looking For

•  Strong communication and customer service skills 
•  Ability to multitask in a fast-paced office environment 
•  Organized and detail-oriented mindset 
•  Ability to stay calm and professional under pressure 
•  Positive attitude and team mentality 
•  Strong computer and phone skills 
•  Ability to learn ServiceTitan and company systems 

Preferred Experience

•  Customer service experience 
•  Dispatching or scheduling experience 
•  Experience in HVAC, plumbing, electrical, or home services industry 
•  Experience with ServiceTitan is a plus 

Performance Expectations

Successful CSRs in this role are expected to:

•  Maintain a high call booking rate 
•  Keep customer interactions professional and efficient 
•  Support technician productivity and schedule flow 
•  Accurately document customer information 
•  Deliver excellent customer service consistently 

What We Offer

•  Competitive hourly pay 
•  Full-time, year-round work 
•  Supportive team environment 
•  Ongoing training and development 
•  Advancement opportunities 
•  Stable and growing company 
•  Paid time off and holidays 
•  Health benefits (if applicable) 

About Us

We are a fast-growing home service company focused on delivering an exceptional customer experience through professionalism, urgency, communication, and quality service.

Our team operates with a strong culture built around:

•  Integrity 
•  Accountability 
•  Teamwork 
•  Customer-first service 

We are looking for people who want to grow with us long-term and contribute to a high-performing team environment.

Apply Today

If you are organized, customer-focused, and ready to join a fast-paced team environment with growth opportunity, we encourage you to apply today.


  Compensation: $18.00 - $24.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our emp