Cybersecurity Operations Solutions Analyst

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Team:

The Cybersecurity Operations (CSO) Strategy and Service Delivery team (SSD) facilitates adoption of medium- and large-scale solutions, products and services, to all CSO teams. SSD also orchestrates strategic planning, resource optimization, and total Book of Work management across CSO to ensure all teams are working towards our most important initiatives.

CSO – which includes SOC, Vulnerability Management, Cyber Fusion, Cyber Assessments, and more – minimizes risk and potential impact of cyber incidents through rapid response, efficient communications, intelligence-enabled analysis, and continuous exposure & vulnerability management. With a focus on emerging technologies, CSO is made up of best-in-class talent and sophisticated technology implementations, providing hardened-but-simplified security operations for Citi staff, applications, infrastructure, and networks.

The Role:

Working across several teams, the team member will be pivotal in guiding operational teams through the selection, design, procurement, implementation, and value analysis processes for new capabilities. Additionally, the team member will be expected gather data points and justifications for strategic priorities and investment opportunities across CSO and assist in coordination of small strategic projects that span multiple teams.

Responsibilities include:

• Support ongoing management and reporting of cybersecurity products and projects
• Coordinate with platform, engineering, and business stakeholders to swiftly address issues and pave a path for new solutions
• Evaluate systems and processes spanning multiple cyber teams to ensure maximum efficacy and relevancy
• Liaise with internal and external parties (e.g., internal partner teams, external vendors, auditors, etc.)
• Providing necessary support to users during User Acceptance Testing
• Coordinate and communicate project updates with stakeholders to keep them apprised of development status
• Assist in developing and running the framework of Operations Strategy for CSO
• Supports major project roadmapping to ensure proper resource availability and dependency management
• Assists in coordination of budgetary management
• Coordinates regular strategic planning reviews with senior management
• Design and maintenance of the CSO Programs catalog

Requirements

• Bachelor’s Degree in Information Systems, Cybersecurity, Business (Technical focus), or equivalent experience
• 5+ years of technology or cybersecurity industry experience
• Technical project or product development experience preferred
• Working knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
• Given the nature of the CSO organization and the challenges it faces, the ideal candidate should be passionate about cybersecurity. A familiarity of operating systems, basic networking, cloud environments, common security tools, and knowle