Temporary Client Service Coordinator, Animal Dental Clinic

• Exceptional customer service and communication abilities
• Genuine love for animals and a welcoming demeanor
• Strong organizational skills and the ability to multitask effectively
• Empathy, compassion, and the ability to provide reassurance to worried pet owners
• Quick problem-solving skills to handle unexpected situations
• Professionalism in appearance, attitude, and communication
• Basic computer skills and the willingness to learn veterinary software
• Adaptability to a fast-paced and dynamic environment
• Discretion and commitment to maintaining client and patient confidentiality

• High school diploma 
• 1+ years of customer service experience - veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills including reliable and consistent ability to enter data into medical records
• Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

• Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
• Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
• Communication: Answer phones, respond to emails, and provide information about services.
• Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
• Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
• Billing: Calculate fees, process payments, and assist with invoicing as needed.
• Client Education: Offer pet care information and answer general questions.
• Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
• Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
• Emergency Response: Handle emergencies calmly, directing clients appropriately.
• Problem Solving: Address client concerns and conflicts, escalating when necessary.
• Other duties as assigned

• Full-Time Temporary role
• 4/10 Schedule
• Weekend and some holiday availability needed

Compensation & Benefits:
We value our team and offer competitive compensation and a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) with employer match.
• Flexible Spending Accounts (FSA).
• License reimbursement for RVTs.