PHYSICIAN MANAGEMENT - OFFICE ASSISTANT

Mountain View Hospital is looking for a Office Assistant to join our team!

JOB SUMMARY:    

Supports the financial health of our organization by engaging with patients regarding their accounts, facilitating payment arrangements, and ensuring timely document delivery between clinics.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. The employee is required to comply with all PCI DSS (Payment Card Industry Data Security Standard) standards and other company policies and procedures for payment card acceptance and security.
2. Contact patients to discuss outstanding balances and collect payments
3. Establish and manage payment plans in accordance with policy and patient ability.
4. Respond to incoming patient calls with professionalism and empathy, addressing billing questions and concerns.
5. Transport necessary paperwork between clinic locations to support timely processing and documentation along with delivering bank deposits.
6. Accurately record patient interactions, payment agreements, and courier activity in the system.
7. Work closely with supervisor, lead and billing/coding teams to ensure seamless communication and service delivery.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification:  High School diploma or equivalent (GED). Must have a working knowledge of Microsoft Office suite products (Word, Excel, & Outlook). Must have a current driver’s license.

Experience:  Two years medical staff office preferred

Equipment/Technology:   Strong computer skills a must.

Language/Communication:  Strong communication skills needed.

Mathematical Skills:  Ability to calcul