About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Operational Excellence Department

The Operational Excellence team establishes the systems, governance, and capabilities that enable Vantage to operate at scale across North America with reliability, consistency, and speed. We strengthen the scalability and performance of NA Operations: Solutions Engineering, Design Integration, Mission Critical Operations, and Customer Experience- by partnering with leaders and global functions to execute the Operations Plan of Record, standardize operating models, drive process excellence, enable data-informed decisions, and embed disciplined transformation and continuous improvement.

Operational Excellence at Vantage is hands-on and outcome-driven. We combine portfolio governance, systems thinking, operational rigor, and human-centered enablement to reduce friction, increase predictability, and accelerate performance. Our team members lead high-impact initiatives, shape cross-functional execution, and directly influence how Vantage delivers on its growth, operational reliability, and customer commitments.

Position Overview

This role will be based in Denver, CO. following our flexible work policy (3 days in-office, 2 days flexible).

The Director, Organizational Change Enablement ensures that strategic initiatives across North America (NA) Operations are adopted, sustained, and embedded into daily operations, not just delivered.

This role defines and leads the NA Operations Enablement strategy in support of the Operations Plan of Record (POR) and annual Operations strategy. Operating at the portfolio level, the Director governs change absorption, readiness, and sequencing to ensure transformation initiatives—particularly enterprise systems and capability deployments—translate into measurable adoption, operating model clarity, and sustained performance. The role applies human-centered design principles to ensure new capabilities align with frontline workflows and operational realities.

This role partners closely with Operations PMO, Strategy & Transformation, People & Culture, Service Support, Ops leaders, and Global IT teams to align solution delivery with workforce readiness, behavioral adoption, and operational outcomes.

Essential Job Functions

Enterprise Change & Readiness Strategy

• Define and own the Operations Enablement strategy supporting execution of its POR and annual strategy
• Apply and operationalize NA Enablement framework across Operations, partnering with NA Strategy & Transformation to ensure consistent adoption and effective regional execution
• Embed readiness and adoption planning into initiative design from intake through sustainment, ensuring change is integrated at the point of strategy and delivery
• Apply human-centered design principles to assess user impact, reduce friction, and optimize adoption pathways across strategic initiatives
• Define adoption success criteria tied to business outcomes, KPIs, and workforce capability shifts
• Serve as authority on change capacity, advising leadership on sequencing, risk, and readiness decisions

Execution of the Operations Plan of Record (POR)

• Partner with the Operations PMO to integrate structured change milestones, readiness checkpoints, and adoption metrics into all POR initiatives
• Influence portfolio sequencing and prioritization based on organizational capacity and adoption risk
• Provide executive visibility into change saturation, readiness gaps, and risk across the portfolio
• Embed adoption reporting into POR governance, executive reviews, and strategy checkpoints to ensure delivery and behavioral adoption remain aligned

Enablement of the Operations Strategy

• Partner with OE and Operations leaders and sponsors to translate strategic priorities into structured change roadmaps that drive operating model clarity and measurable behavioral adoption
• Act as the adoption lead for initiatives tied to scale, reliability, standardization, automation, and advanced digital capabilities, ensuring delivery outcomes translate into sustained operational behavior change
• Align with functional leaders to ensure role accountability, workflow adjustments, operating rhythms, and leadership expectations support strategic objectives.