Collections Senior Process Associate with French

Short Description

Collections Senior Process Associate with French

Qualifications

• Language skills: English - B2; French - B2;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude;
• Approximately 1 year of experience in financial area (O2C roles preferably).

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status.