Assistant Client Experience Manager

Assistant Client Experience Manager (Cape Cod Veterinary Specialists)

Cape Cod Veterinary Specialists is looking for an experienced, full-time Assistant Client Experience Manager to join our skilled and compassionate team in Buzzards Bay and Dennis, MA. 

About this role

As a client experience manager, you will contribute to completing the daily tasks of the client care team and ensure professional and compassionate interactions with clients, coworkers, and referring veterinarians. You will be immersed in a fast-paced and busy environment while supporting your team of client care associates both in the work and administratively. 

 As a specialty referral and emergency hospital, we are involved with many aspects of veterinary care, from saving lives to ongoing long-term treatment, and you will experience the rewards and challenges that this will bring. 

The Assistant Client Experience Manager will

• Perform routine tasks of the Client Care Team
• Schedule team members to ensure coverage at all times
• Approve PTO requests
• Train staff to perform client care duties and tasks successfully
• Perform performance reviews of assigned direct reports
• Reconcile daily transactions and bank deposits
• Promote and follow the policies and protocols of the hospital
• Competently complete Accounts Receivable tasks as part of a greater A/R team
• Conduct social media monitoring and response.

Salary, Schedule, and Benefits Include (but are not limited to)

• The salary for this position starts at $26 hourly, commensurate with experience
• The schedule includes days, evenings, weekends, and a holiday shift rotation in both Dennis and Buzzards Bay locations. 
  • The initial training schedule may differ. 
• Paid PTO and holidays
• Medical, dental, vision, life insurance
• 401K 
• Uniform allowance
• Trupanion Pet Insurance with company paid premiums for two team member's pets 
• Full-time Veterinary Social Worker on site for employees and clients and a Company Sponsored EAP

Required Qualifications

• Managerial Experience Required
• HS diploma or equivalent Required
• Must be flexible and willing to fill in shifts
• Must be willing to work in both the Buzzards Bay and Dennis locations

Preferred Qualifications

• Veterinary experience (strongly preferred)

Our Core Values

We are CCVS. This is what we believe in. This is who will be successful within the CCVS team.

• Get it Done ... Right
• Be Respectful 
• Demonstrate Compassion 
• Go the Extra Mile 
• EMBRACE THE MADNESS

About Cape Cod Veterinary Specialists

Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.

Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to achieving optimal patient care. 

So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.