Studio Stagehand

ABOUT THE ROLE

• Represent the Peloton brand by greeting, interacting, and receiving feedback from our members in a professional and enthusiastic manner 
• Be well versed and knowledgeable to assist members pre/post workout on questions about our global instructors, disciplines, class content, studio spaces, and up to date Peloton branded products
• Assist members by setting them up on Peloton hardware (Bike/Tread), including logging onto the leaderboard and how to read their metrics
• Effectively changeover and provide maintenance of studios to brand standards in a timely manner by cleaning, disinfecting equipment, and upkeeping all studios with towels
• Make announcements at every studio entrance when studio doors open and their class needs
• Create and promote high energy levels with our members inside and out of the studio
• Assist the Production team for rehearsals, live / coach to camera (C2C), special events / class content, including but not limited to photoshoots, marketing, etc.
• Assist the Events Coordinator for special content classes and memorable moments during events
• Assist the Hardware Tech team to help execute set or stage changes, including but not limited to set design changes, shifting and installing studio props
• Work alongside our Facilities Team to ensure towels, talents laundry and green room sofas are upkept
• Assist the Guest experience team by answering questions or redirecting members on tour info, purchasing of classes, and/or food and beverage items 
• Assist the Concierge team by providing tours in a seamless, exceptional customer service manner, as needed
• Assist team lead /management with tasked projects, inventory, sorting, and storing supplies
• Ensure green room lockers and fitness equipments are sanitized and maintained daily
• Frequent check-ins of the green room to ensure towels, snacks, refrigerator, pantry, and amenities are fully restocked  
• Continued communication with management on any maintenance issues and feedback from members and/or talent 
• Adhere to Peloton’s Stagehands core values: We take pride in our ambitious work; We put our members first, We proactively anticipate, execute, and go above and beyond to make memorable moments for our members while adapting to the evolving needs; We welcome, build and foster positive, lasting relationships with our members, VIP’s and teammates; We celebrate all members near and far.

This job overview is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

YOUR DAILY IMPACT AT PELOTON

• Is engaged and energized, responsible, positive, personable and ability to adapt to change 
• excels working in a fast paced environment, organized, and a self starter 
• has the ability to work well independently and with others, contribute to a welcoming and inclusive workplace 
• Is willing to learn and ambitious about growth at Peloton
• enjoys building relationships, strives to go above and beyond, and able to deliver the highest level of member experience

YOU BRING TO PELOTON

• Must have at least 1 year of experience, preferably in and/or customer service 
• Candidates must be at least 18 years or older to apply with a high school diploma/GED required or equivalent work experience
• Must have customer service skills, show a positive attitude and have high standards for cleaning and sanitation.
• Ability to quickly learn and/or willing to learn new procedures, processes, and products to achieve results
• Able to work as a team player, as well as independently.  
• Strong Google Workspace, verbal & written communication skills
• Ability to work under pressure, multitask, and communicate with a wide range of personalities, high-energy, and efficient team in a fast-paced environment
• Must have good time-management skills and be able to adapt to changes to scheduling and/or studio priorities
• Ambitious, hardworking, team-oriented, and some interest in health, fitness, and/or wellness 
• As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation. Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation
• Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business

Base Salary:<