Financial Aid Advisor

Description

At Joyce University, we know financial aid can make all the difference for students — and that’s where you come in. We’re looking for a Financial Aid Advisor who’s passionate about helping students navigate the financial aid process and committed to providing clear, accurate guidance every step of the way.

If you’re organized, detail-oriented, and enjoy working with people in a meaningful way, we’d love to hear from you.

Location: Draper, Utah (Remote considered for highly qualified candidates)

What You’ll Love About Working Here:

• Flexible, self-directed PTO 
• Paid holidays 
• 401(k) with employer match 
• Medical, dental, and vision insurance 
• Fully paid short-term disability 
• Long-term disability and life insurance 
• Professional development opportunities 
• Continuing education assistance
   

What You’ll Do:

• Advise students on financial aid applications, eligibility, and award options 
• Review, verify, and assess student files in line with federal, state, and institutional regulations 
• Determine aid packages based on established guidelines and individual circumstances 
• Provide personalized support through workshops, one-on-one advising, calls, emails, and online tools 
• Handle verification of selected FAFSA files, request documentation, submit corrections, and adjust awards as needed 
• Communicate financial aid processes clearly within the team, across departments, and with students and families 
• Review and process special circumstance requests with sound professional judgment 
• Represent the Financial Aid team at student events, orientations, and campus activities 
• Collaborate with other departments on student support initiatives 
• Assist leadership with department goals, projects, and student success strategies 
• Manage exit counseling for students leaving the university 
• Take on special projects or additional duties as needed

Requirements

What You’ll Need:

• Required: Associate’s degree plus 3 years of customer service experience
   
• Preferred: Bachelor’s degree and 2–3 years of financial aid experience in higher education
   

Our Commitment to You:
At Joyce University, we value diversity and are dedicated to creating an inclusive environment. We are proud to be an Equal Opportunity Employer and welcome candidates from all backgrounds to apply.