Team Lead Customer Service Rep

Dal-Tile is currently seeking an exceptional Team Lead Customer Service Rep to join our TEAM! The Team Lead Customer Service Rep will train CSR’s, perform warehouse and or CSR duties as needed, and store order management.

Primary Objective

Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.

Requirements

Major Function and Scope

Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.

Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)

May complete all aspects of SSC Order Management

May have responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse).

Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading and checking of customer orders)

May execute daily office tasks and office administration.

May provide service in showroom.

Operates forklift equipment.

Serves as resource for other SSC associates.

Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.

Ensures adherence to company policies and procedures.

Performs other related duties as required.

Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development.

Communicates with customers and internal teams to follow lead and capture sale.

Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience.

Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.

Experience and Knowledge Required

High School diploma or equivalent experience; Certified Forklift Operator

3+ years customer service and/or warehouse experience. Supervisor or lead level experience preferred.

Competencies

Math skills; Organization Skills, Training, Communication and “Multi-tasking” abilities; time management; leadership, teamwork, judgement, detail oriented, and safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.