Ice Cream Tours Experience Hospitality Assistant Manager

Ice Cream Job Title​: Ice Cream Tours Experience Hospitality Assistant Manager

Location: Waterbury, VT - Ben & Jerry's Factory

Terms & Conditions: Full Time    

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

ABOUT THE MAGNUM ICE CREAM COMPANY:

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

JOB PURPOSE

The role of the Tours Experience Hospitality Assistant Manager is to assist in managing efficient factory tour operations, while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment. The Tours Assistant Manager will also support and participate in all other areas of the Hospitality business, including the scoop and gift operations, to provide a seamless overall experience for our guests at the Waterbury Factory. The Tours Experience Hospitality Assistant Manager will report to the Tours Experience Hospitality Manage

KEY RESPONSIBILITIES

• Lead 30-minute Factory Tours for groups of up to 35 people. Deliver articulate information and display confidence and comfort engaging guests in the Factory Tour Experience.

• Assist in supervising staff, ranging from 20 to 50 employees, with a strong emphasis on ensuring that the appropriate staff is available to service our fluctuating business needs including the additional summer staffing needs. 

• Assist the Department Manager in the hiring and orientation of staff.  Provide support in preparation for weekly payroll. Conduct staff training and, with an added emphasis on ergonomics and safety for all work functions. 

• Maintain effective operations and communications for the department, including facility & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, and food service and general manufacturing protocols (GMP). 

• Ensure that all opening and closing procedures are followed and executed. 

• Support daily and weekly financial reporting requirements establish by the Department Manager, to include daily sales and deposit reports, daily inventory logs, purchasing, paid out, vault balance, and monthly transfer logs as well as end of month inventory