Director / VP of Operations & Supply Chain

WHO WE ARE
If you ask us, we’re the perfect mix of athletes, entrepreneurs, engineers, and creatives. Our diverse backgrounds and shared values are what help make Hydrow great. Our mission is not just to create an amazing fitness experience, but a beautiful human experience - one that’s honest, inclusive, and positive.. Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-water experiences at home with workouts led by world-class athletes. At Hydrow, you’ll have the chance to shape a company that is disrupting the fitness industry while creating engaging content unmatched in the marketplace today. Sound exciting? That’s because it is!
JOB OVERVIEW
Hydrow is seeking an experienced, hands-on, and strategically minded leader to oversee our global Operations and Supply Chain functions. This newly created position combines leadership of our logistics and fulfillment teams with our international supply chain and manufacturing operations. Reporting to the Chief Production Officer, the Director/VP will be responsible for managing domestic and international third-party logistics, vendor relationships, inventory planning, international freight, production forecasting, and process optimization across all supply chain touchpoints.
This leader will collaborate closely with internal teams (Product, Sales, Marketing, Finance, Retail, Quality, Field Service, Member Service) and external partners (contract manufacturers, forwarders, warehouses, retailers, transportation providers) to ensure efficient fulfillment and delivery of Hydrow products and accessories across North America and abroad.

Supply Chain & Manufacturing Operations

• Lead end-to-end international supply chain management, including forecasting, PO issuance, production planning, consigned parts oversight, and international freight and customs.
• Collaborate with contract manufacturers (primarily in Asia) to align production schedules with sales forecasts and inventory needs.
• Partner with the Chief Product Officer and Quality teams to resolve manufacturing challenges and optimize schedules.
• Maintain accuracy of invoices and track goods-in-transit and inventory levels using NetSuite and related tools.

Logistics & Distribution

• Oversee North American delivery operations and third-party logistics (3PL) partners to ensure efficient, on-time fulfillment of Hydrow products.
• Expand and enhance delivery capabilities, including freight, small-package, large-parcel, and VIP operations.
• Manage fulfillment and freight logistics for D2C, B2B, and retail partners, including scheduling, fulfillment accuracy, cost control, issue resolution, chargeback mitigation, and returns.
• Manage fulfillment and freight logistics for D2C, B2B, and retail partners, including scheduling, fulfillment accuracy, cost control, issue resolution, chargeback mitigation, and returns.

Freight & Customs

• Manage international freight forwarding partnerships; evaluate and select freight providers through formal RFQ processes.
• Lead customs compliance initiatives including classification, duty drawback and reconciliation programs (especially for Canada).
• Work with overseas vendors on shipping, invoicing, customs, and packaging requirements.

Cross-Functional Collaboration & Strategic Planning

• Collaborate with Finance, Sales, and Marketing to support forecasting, demand planning, and financial reporting.
• Provide monthly inventory and production reconciliation and analyses for the accounting and finance team.
• Partner with member service and field service teams on issue resolution and order escalation.

Team Leadership & Process Improvement

• Develop and implement operational policies, procedures, and scalable processes to support Hydrow’s growth.
• Supervise current staff and grow the team as the business expands.
• Lead cross-functional initiatives to improve cost efficiency, delivery velocity, and customer experience.
• Support ad hoc projects, including international warehouse/distribution initiatives.

Required Qualifications

• Bachelor's Degree in Business, Supply Chain, Logistics, or a related field.
• 10+ years of operations and international supply chain experience, ideally with Asian manufacturing partners.
• Proven track record in logistics, vendor management, and freight operations.
• Experience in ocean and air freight scheduling and customs management.
• Strong project management, organizational, and analytical skills.
• Proficiency in NetSuite, Microsoft Office, Google Docs/Sheets; experience with DOMO a plus.
• Demonstrated leadership, communication, and cross-functional collaboration skills.
• Willingn