Solution Delivery Lead (Remote)

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation. 

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

Job Description

Our growing Enterprise Solutions Architecture Team has formed out of a high demand in our Enterprise clients needing leadership to deploy the Dynatrace platform at extreme scale.  As we continue to grow, solutions such as our new and expanding online services portal or our innovative custom enterprise solutions that help maximize the use of the Dynatrace platform for our clients often need continued development support and assistance as our user base and engagement offerings expand.

This role oversees the ESA teams published solutions to the Dynatrace Hub as well as the delivery of our Dynatrace online services portal. This individual must ensure success by coordinating teams, resources, and activities.
 

This Solutions Delivery Lead plays a crucial role in identifying and prioritizing the functional requirements for the Dynatrace online services portal and each of the ESA teams published solutions. He or she may also be tasked to collect and review both customer and internal functional requests. In short, the Solutions Delivery Lead provides the ESA team with a clear direction when creating solutions and then communicating the delivery expectations to both internal teams and our customers.

This role requires a highly energized, proactive and well-organized individual. Strong written and verbal communications is a must. The delivery lead will also be responsible for maintaining clear communications, presentations and documentation for the releases. A strong technical acumen is required to effectively discuss, collect and manage a wide variety of requirements and tasks. Much of the information will be captured in Azure DevOps so experience with managing agile product Wikis, backlogs, epics, features, tasks, pipelines and releases is essential. Having strong project management and/or agile experience is required and PMP a plus. Finally having experience coordinating and managing delivery activities from dev, stage to prod is needed.

Responsibilities:

Delivery:

• Supports ESA Team through Kanban/Scrum Agile methodologies
• Ensures ESA Team Resources team(s) maintain focus on quality and continuous delivery
• Provides visibility and reporting into delivery targets, commitments, and progress
• Is well managed – understands and coaches the team on delivery controls, compliance to minimize operational, and reputational risk
• Understands cloud and domain architecture targets to identify upstream and downstream dependencies and to support the team in risk management
• Proactively identifies impediments and appropriately resolves using peers and inter-departmental channels (knowing when escalation required)
• Help remove impediments and manage dependencies for delivery
• Ensures Security and Quality Gates are integrated
• Maintains Presentations, Documentation and Communications on Solutions Status and Releases
• Managing billable vs nonbillable Service/Support and development work for all team requests

Coaching:

• Integrates Agile and Lean principles into team practices and work products
• Coaches Product Owner and team on backlog refinement and prioritization
• Innovates with practices and frameworks through experimentation to improve the team and their delivery
• Developing understanding and encouragement of team's engineering innovation and improvement (engineering practices, DevOps, etc.)
• Coaches the team to improve collaboration and self-organization
• Utilizes team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and works with team to continuously improve
• Agile and Technical Learning: Actively seeks and participates in a variety of learning opportunities such as Communities of Practice, conferences, classroom training, and independent study to further develop self and community
• Communicates with leaders across the organization on a regular basis to ensure transparency