Client Success Senior Manager - National Accounts

About Employer Direct Healthcare

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded! 

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time. 

 

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

 

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

 

Client Success Senior Manager - National & Strategic Accounts

As a Client Success, Senior Manager, you will work with our large and strategic employer clients, their consultants /brokers and partners to maintain exemplary service for the life of their partnership with us. You are accountable for partnering with the national account and strategic employer segment creating client value, loyalty, satisfaction, and retention. You will work closely alongside a Senior Account Executive to build and maintain our relationship, understand our clients’ needs, ensure mutual value and partnership alignment and drive strategic growth. 

Location: Remote | USA | Travel Required

Responsibilities:

• Establish, cultivate, a manage and maintain the employer-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor 
• Build relationships with key employer-client stakeholders, consultants, and brokers, recognizing the value each brings to employers 
• Meet with clients regularly (virtually and in-person) to provide program updates and address business concerns 
• Prepare, host and follow-up an annual priorities and goals planning session with the client 
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client utilizing and cost data to uncover actionable insights and help client elevate investment in the fertility and family building offering 
• Create and execute on the strategic retention and growth plan for each assigned client 
• Effectively plan, negotiate, and influence the interactions and relationships with employers, their brokers / consultants and internal team members to achieve strategic account goals 
• Work closely with the Account Executive to manage upsells of new product lines and renewals of current clients 
• Deliver on key KPIs, including sales performance, relationship satisfaction, marketing and retention metrics for employer clients 
• Resolve member abrasions that are escalated within EDH a