Client Account Manager, Hybrid

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.

About the Role:

The CAM works closely with the Lead Client Service Partner (LCSP) and senior account team by overseeing day-to-day account operations and coordinating the activities of the cross- firm team. Key activities include:

• Coordinate team activities in building multiple strong relationships with stakeholders in the client including maintaining the account team relationship map and keeping oversight of all client interactions;
• Help connect the account team by leading communications, coordinating account team meetings and driving regular interactions;
• Provide support to the account leadership team on operational activities including preparing performance updates, ensuring the opportunity pipeline is kept up to date on the firm’s Salesforce system;
• Regularly create and refresh account team materials e.g. slide decks, reports, team updates, proposals;
• Coordinate and develop materials for sales activities, including client meetings, internal and client facing workshops and events, pursuits and proposals;
• Provide the account team with up-to-date information on client challenges, news and industry trends;
• Deliver key activities in the planning and execution of a 3-year account outlook and annual campaign strategy;
• Create and maintain a repository for all account information;
• Collaborate with internal functions in raising and resolving any risk or brand issues.

About You:

Essential:

• Proactive and motivated;
• Proven communication skills;
• Strong Microsoft Office skills, particularly PowerPoint and Excel;
• Good stakeholder management and relationship building skills;
• Experience coordinating workshops/meetings;
• Strong presentation and content creation skills (written and oral).

Desirable:

• Experience managing and tracking pipeline and performance data;
• Experience working in/with the tech industry

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​

What we offer

Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others.

Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.