Digital Release Manager, Boston, MA

Digital Release Manager, Boston, MA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

USA Job Family Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

USA Job Function Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

The Digital Release Manager will be responsible for leading planning and execution of the customer application and platform releases. The role is a key coordinator of the enterprise components, delivery teams, dependences, and process improvements that will drive efficiency and value to the customer with high quality releases.  The position is a member of the Core Platform Capabilities team that ensures the alignment and optimization of cross-cutting capabilities and key processes, including Identity, Security, Data, Chatbot & AI, and Release Management, to deliver seamless customer experiences while meeting compliance standards. Critical in ensuring flexibility, scalability, and customer-centric solutions that meet both and current business needs.

Essential Functions/Responsibility Statements:

• Lead planning and execution of release management activities within Openbank
• Ensure smooth and successful product deployment by managing release delivery processes and cross-functional alignment across teams
• Oversee release plans, schedules and timelines to support product delivery
• Run execution of release activities, including deployments and post-release monitoring
• Identify risks and implement mitigation strategies to ensure seamless product delivery
• Identify efficiency, automation, and speed improvements to the pipeline and delivery process

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• BS/BA degree or higher: Engineering, Data & Analytics, or Technology-related fields Required
• Master's Degree or equivalent work experience. Strong Business knowledge and sound business sense Preferred

Work Experience:

• 7+ Years Relevant and related work experience Required
• 2+ Years Management Experience Preferred

Skills and Abilities:

• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles
• Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization
• Strong controls mindset with a demonstrated ability to place the Bank’s control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development
• Strong technology capabilities - must be able to manag