Guest Services Attendant

Pay Rate - $21.63/Hour  

POSITION OVERVIEW 

The Guest Services attendant will be integral in the guest experience by being the first to greet guests at arrival, the last to offer a farewell, and assisting guests with anticipatory and personalized service throughout the stay. This position will integrate with all operating departments, as well as the Experience Specialists on day-to-day operations. 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

• Operating vehicles safely and responsibly; collecting and accurately labeling keys 
• Greets guests and escort them into their guestrooms following established Sensei procedures, including but not limited to: welcoming guests and opening of doors, assisting with luggage and any other heavy items, directing guests to Experience Specialists, escorting guests on foot or in a golf cart to rooms and other Resort areas. 

• Assists guest throughout their stay by responds to guest questions or requests, being attentive and alert to proactively assist with doors, carrying heavy items, or refilling water. 
• Provides information to guests including but not limited to: The Sensei Way, Programming, Weekly Activity Calendar, Guide sessions, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety. 
• Fulfills guests’ requests and ensure their stay is as pleasurable as possible; Empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot, resolve, and uphold the highest guest service standards. 
• Assists in tracking daily arrival and departure times as well as Daily Guest Movement, helping coordinate housekeeping service and amenity deliveries according to personalized guest itineraries 
• Checks guests out of hotel following established Sensei procedures including but not limited to assisting with luggage and offering guests a fond farewell.  

• Maintains work area in a clean and orderly fashion. 
• Performs clerical duties as required including but not limited to organizing and filing paperwork regarding guests’ vehicles and daily transactions. 
• Digitally responding to guest vehicle or luggage requests, as well as team member requests. 
• Ensuring the confidentiality and security of all guests 
• Perform all job duties in a safe manner and abide by all safety policies and procedures 

• Adhere to all company and departmental guidelines 
• Perform other tasks as requested by supervisor 
• Demonstrate warmth and sincerity in all interactions 
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication 
• Take ownership of all guest requests and be proactive in ensuring resolution as needed 

• Always maintain impeccable grooming and personal hygiene and wear uniform as directed 
• Uphold Sensei values in daily practices 
• Successfully complete all training and certifications needed for the position 
• Ensure the confidentiality and security of all guests 
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor 

• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers 
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces. 
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