Sr. Director, Federal Managed and Advanced Services | Remote, USA

This position will be fully remote and can be hired anywhere in the continental U.S.

The Sr. Director, Federal Managed and Advanced Services (MAS) for the Public Sector at Optiv + ClearShark (OCS) is a seasoned veteran in federally compliant managed services and engineering. This leader has a proven track record in building, launching and running managed services within federally compliant environments and will be responsible for compliant co-managed and managed services, authorized support, help desk and more.

This role will require experience in the sales cycles to drive and win opportunities, the delivery process to ensure quality and drive success, while also continuously shaping the portfolio of offerings. Additionally, this role will be responsible for helping to enhance our client’s overall OCS experience, as well as focusing on opportunities for delivery efficiency. The individual will work closely with the line of business leaders within the Services Business to define the roadmap and strategy of offerings, the Sales Engineering team to assist with evangelizing offerings, and Sales Leadership to ensure enablement, offering value and client satisfaction.

This individual will drive the MAS line of business within the Services organization and will report to and partner with the Vice President of Services to deliver on the growth plan.

How you’ll make an impact

• Contribute to the growth of the Optiv+ClearShark Services business

• Lead the delivery of services to assigned client(s) in a cost-effective and efficient manner  

• Drive demand generation across the full portfolio including sales enablement support

• Achieve financial targets for assigned projects

• Share appropriate knowledge and expertise with colleagues and clients

• Provide thought leadership internally and externally by writing blog posts, articles, white papers or hosting webinars

• Lead the development and execution of strategic plans for managed services within federally compliant environments. Provide visionary leadership to ensure alignment with federal regulations and organizational goals.

• Responsible for the performance of all teams within the MAS portfolio

• Ensure all managed services adhere to federal compliance standards and regulations, including CMMC, FISMA, FedRAMP, and NIST. Implement and monitor risk management practices to safeguard sensitive data.

• Support the transition of clients requiring federally compliant environments where necessary and enable the MAS to take on commercial clients

• Design, build, and launch managed services solutions tailored for federal agencies. Oversee the entire lifecycle from inception to operational deployment.

• Engage with stakeholders to gather detailed requirements, identify pain points, and define objectives for the managed services.

• Develop robust architectures that address the unique challenges of a client environment with detailed design specifications, including technology stack, infrastructure requirements, and integration points that incorporates best practices for scalability, security, and resilience.

• Design and execute pilot programs or proof-of-concept projects to validate the proposed managed services solutions and achieve authorization to operate where required.

• Oversee the implementation of managed services solutions, including system configuration, integration with existing systems, and deployment of necessary infrastructure ensuring efficiently and minimizing disruption to client operations.

• Establish metrics and monitoring systems to track the performance and effectiveness of the managed services.

• Manage and evaluate relationships with technology vendors to ensure that all components of the managed services are integrated seamlessly.

• Maintain comprehensive documentation of service design, implementation processes, compliance measures, and operational procedures.

• Work with stakeholders (internal/external) to uncover concepts for delivery innovation. Develop processes to help determine how concepts are vetted and executed

• Client Engagement: Build and maintain strong relationships with federal clients. Understand their needs and ensure the managed services meet or exceed their expectations.

• Accountable for the overall client life cycle management from sales to delivery for assigned client(s)

• Review and approve proposal & SOW creation for projects within assigned portfolio

• Partner with clients to solution & communicate the proper solution blueprint on specific custom deals 

• Oversee MAS demand pipeline and identify cross-sell & up-sell opportunities across client