Senior Manager, Order-to-Cash

Posting Type

Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.

Job Description and Requirements

Global Billing Operations

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy with regular review cycles to ensure alignment with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-ready
• Assist with maintaining billing metrics to proactively monitor activity and identify areas to address
• Serve as a key point of contact for internal and external OTC audit related requests
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a strong focus on teamwork

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including