ENGINEER, SIG FACTORY FIELD SERVICE

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Micron Technology’s vision is to transform how the world uses information to enrich life! Our dedication to people, innovation, tenacity, collaboration, and customer focus helps us fulfill our mission to lead globally in memory and storage solutions. We conduct business with integrity, accountability, and professionalism while supporting our global community. It's an exciting time at Micron!

In the role of SIG Field Service Representative Engineer, you will provide visible customer support through on-site installations. You will lead all aspects of diagnostics, solving, servicing, and repairing complex equipment and systems. You will engage in quality control inspections before shipment and confirm the operational quality of system equipment. You will give initial training to partners on installation, operation, and upkeep, and represent the company in administrative and technical communications for assigned projects.

A SIG Field Service Representative will interpret partners’ needs and clarify if the responsibility for problem resolution falls to sales personnel, BOA (Business Operations Analysts), or development engineering. You will serve as a SIG partner contact on technical and service-related problems. You will prepare reports for analysis of product failure trends and serviceability issues. This job may include any aspect of field support and is not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities, performing all aspects of the Field Service listed below.

Job Responsibilities and Expectations:

Installation Support and Training

• Travel to distant partner locations as required to offer on-site installation assistance.
• Develop a partner training plan for assigned equipment.
• Ensure installation documentation is detailed and complete for remote partners.
• Promote partner self-sufficiency through training and frequent communication.
• Deliver training to remote Field Service team members so they can support SIG equipment in the region.

Partner Support

• Facilitate bi-directional communication between appropriate partner groups and SIG Engineering.
• Liaise with the BOA team for outstanding customer information needs (quotes, RMA).
• Coordinate new equipment installation schedules, upgrades, and modifications to meet partner needs.
• Aid maintenance personnel in the identification and rectification of outstanding and difficult system failures.
• Track material returns for warranty repair or replacement.
• Travel to remote partner sites as necessary to carry out all aspects of Field Service.
• Prepare Field Reports to capture issues, equipment adjustments, or repeated system failures that will affect the equipment in the field.
• Connect with remote partners at least weekly to proactively address issues and offer unsolicited assistance.
• Address partner needs or requests within 24 hours to prevent extended delays with remote partners.
• Assist partners with spares management as necessary.

Equipment Performance and Improvement

• Monitor operational, maintenance, and performance data, including partner pass-downs, to understand outstanding processes or issues at each site.
• Gather, record, and monitor issues in a designated location or format to be easily shared with partners and remote Field Service team members.
• Monitor both equipment and PCB RMA data. Make appropriate recommendations to reduce field failures.
• Examine recurring system failures and deliver comprehensive failure analysis.
• Present unbiased feedback from the field to internal and external team members.
• Document equipment or process deficiencies using field and experimental data and make recommendations for feasible solutions.

Field Upgrades

• Support the development and implementation of system upgrades and modifications.
• Deliver field upgrade training to remote Field Service team and partner support groups.
• Track equipment upgrades for easy reference.

Engineering Support

• Maintain the highest level of proficiency on SIG built equipment assigned to you.
• Aid in requirement specifications (RS) and build reviews, giving input that will aid in manufacturing, support, and reliability.
• Conduct reliability and feasibility experiments. Results should be detailed in a report format to be shared with