Airport Passenger Service Supervisor-DTW (Spirit)

General information

Job Title Airport Passenger Service Supervisor-DTW (Spirit) Date Thursday, December 19, 2024 State Michigan City Detroit Base Pay Rate: $ 19.50 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Essential Functions / Key Responsibilities

 

Supervises and coordinates daily activities of employees to ensure safe and effective operations.

Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.

Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.

Communicates with manager concerning ay problems or issues.

Schedules and conducts shift meetings.

Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.

Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

 

Basic Qualifications

 

Pre-requisites:

Must be a local (in-state) resident.

Valid In-State Driver’s License.

Ability to pass a pre-employment drug screen.

Ability to pass up to a 10-year background check.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must complete ramp and SIDA training to obtain airport authority identification security.

 

Experience:

Two+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

 

Knowledge, Skills & Abilities:

Excellent customer service skills.

Strong work ethic.

Ability to work in a team oriented environment.

Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.

Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

 

Preferred Qualifications

 

Education:

High School diploma or GED.

 

Experience:

Four+ years of relevant experience.

Relevant supervisory experience.