Slots Guest Services Representative - Excalibur

THE JOB:

The primary responsibility of the Slots Guest Services Representative at Excalibur is to enhance the guests Slot experience by assisting with  property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's. All  duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.

THE STARTING PAY: $16 per hour

THE DAY-TO-DAY:

• Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms.
• Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying  government issued guest ID, age and using property enrollment devices.
• Assists guests needs for ay property or slot related questions they may have.
• Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are  receiving personalized service.
• Make minor repairs to slot machines by clearing EZ‐Pay ticket/bill jams, Bill Acceptor, ticket printer tilits, replacing ticket  paper.
• Consistently smiles, makes eye contact and greets each guest.
• Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.
• Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a  particular type of machine or denomination.
• Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news  and events to answer guests’ questions.
• Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to  Supervisor and/or Security, as needed.
• Complies with departmental and company policies and procedures including Title 31.

THE RIGHT CANDIDATE WILL HAVE:

• Ability to work varied shifts, to include weekends and holidays.
• High School Diploma, GED or equivalent.

WHAT WILL MAKE YOU STAND OUT:

• 1+ Years of Prior Relevant Experience as a Slot Guest Service Representative.
• Experience working in a similar resort setting.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!