Office Assistant - Front Desk - On Call

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.96 - $26.85 Hourly

Department:

Health Department

Job Type:

On-Call

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

March 19, 2025

The Opportunity:

THIS WORK MATTERS!

Become the Vital Core of Our Mid County Health Clinic Mission! - Office Assistant 2 - On Call

Are you a highly organized and driven professional, ready to make a tangible difference in underserved communities? We're seeking a passionate Office Assistant 2 - On-Call  to be a crucial force behind our patient experience and operational efficiency at our thriving FQHC.

The responsibility of this Office Assistant 2 - On Call. includes but is not limited to the following:

Client Services: Your Impact Zone!

• Master the Dataverse: Seamlessly navigate databases, decode insurance intricacies, and ensure flawless patient registration in Epic. You'll be the guardian of accurate information.

• Conquer Insurance Challenges: Dive headfirst into insurance issues, swiftly resolving roadblocks and keeping our Case Managers informed. You'll be the patient's advocate.

• Orchestrate Financial Transactions: Handle co-pays and payments with precision, ensuring accurate account balances and unwavering adherence to policy. You'll be a financial rockstar.

• Command the Communication Flow: Decipher priority messages, proactively update patient information, and confirm appointments with lightning speed. You'll be the communication dynamo.

• Empower Patients with Essential Resources: Distribute vital resources like bus tickets and gift cards, meticulously tracking every transaction. You'll be a beacon of support.

​

Customer Service: Your Stage to Shine!

• Be the Welcoming Force: Radiate positivity as the first point of contact, creating a warm and inviting atmosphere. You'll be the face of our clinic.

• Navigate the Information Highway: Answer calls with clarity, provide essential information, and seamlessly connect patients with the right resources. You'll be the information guru.

• Bridge the Communication Gap: Act as a liaison, relaying patient needs and ensuring seamless communication between staff and providers. You'll be the communication bridge.

• Champion the Patient Experience: Proactively monitor wait times, anticipate needs, and swiftly address any concerns. You'll be the patient experience champion.

• Master the Appointment System: Schedule appointments with precision, coordinate interpreters, and capture detailed notes. You'll be the Epic appointment master.

• Be the Document Flow Architect: Receive, review, and distribute critical patient documents, ensuring seamless information flow. You will be the information traffic controller.

​

Document Handling: Your Realm of Efficiency!

• Streamline Document Flow: Receive, review, and route critical patient documents with speed and accuracy. You'll be the master of document management and RightFax.

• Prepare for Digital Transformation: Prepare documents for scanning and indexing, ensuring seamless integration into our electronic records. You will be the digital document prepper.

• Facilitate Critical Communication: Assist medical staff with faxing, ensuring vital information reaches its destination.

Resource Management: Your Platform for Innovation!

• Troubleshoot and Optimize: Resolve equipment issues with agility, ensuring smooth operations. You will be the tech problem solver.

• Drive Project Execution: Manage downtime priorities and project lists with efficiency, ensuring timely completion of tasks. You will be the task master.

• Fuel Collaborative Efforts: Support vital meetings and committees, contributing to clinic operations and process improvements. You will be a vital team player.

Why Join Our FQHC as an Office Assistant 2 On-Call: 

• Make a real impact on the lives of underserved individuals and families through meaningful administrative work.

• Be part of a mission-driven organization that prioritizes community health.

• Enjoy a supportive an