Technical Support Specialist - 100% Remote (2)

Hostaway is the fastest-growing global SaaS start-up in the vacation rental industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Expedia, and several other leaders in the industry.
Since launching in 2015, Hostaway has been rapidly expanding our teams in many remote locations. Work with us. Grow with us. Win with us. Our Technical Support Team is looking for Technical Support Specialists. You will be responsible for educating and assisting our customers via phone and email. We are looking for new team members that are comfortable with tech, professional, fluent in English, and customer-focused.

Requirements

Requirements:- Experience in a SaaS and/or Start-up- Can work from 9am to 6pm Eastern Time
- Can work weekends
- Previous experience in B2B/customer-facing role
- Comfortable writing/speaking English
- You are comfortable with extensive knowledge of various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
- Customer-centric, adaptable, and common sense describes you best
Please attach your Resume or CV

Responsibilities:
- Assist our clients with various issues that might come up in the Hostaway platform via Phone and Email
- Ability to understand the sense of urgency and balance that with quality responses leading to solving customer issues
- Ability to write documentation and update User Guide as needed

What this role is all about:

- Building strong B2B relationships with our clients

- Answering client requests in a timely manner and solving problems via phone & email, using Zendesk

- Optimizing client experience and helping our users maximize revenue through creative techniques (improving their listings, better copy/photos, etc)

- Working closely with Leaders to generate a feedback loop and productive product feedback

Who you are/what you know:

- You have at least 1-3 years of experience in a tech support role

- The short-term vacation rentals industry is interesting or familiar to you

- You thrive on cultivating human relationships and helping customers understand how to better interact with products

- You are data-driven and analytical in your thinking and execution

- Extremely comfortable with extensive knowledge on various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps

Who we are:

- Scandinavian culture that values freedom, transparency, and success of the individual

- Super fast-paced team currently growing our international teams and shaping the leaders of tomorrow

- Creatives, big thinkers, and ambitious humans

- Diverse and open-minded. We don’t care about labels or traditional thinking

We want to offer you:

- Endless growth and career opportunities 

- Handpicked team of the best people - we are serial entrepreneurs, guitar players, salsa dancers, top developers, singers, dog-lovers, and all-around the best team spirit

If this sounds like a team you’d like to be a part of right away - then we can’t wait to hear about you!

Let’s get in touch and discuss your next, big career move.