Director, Product Management

FourKites is the #1 supply chain visibility platform, extending visibility beyond transportation into yards, warehouses, stores and more. We help the world's largest companies reduce operating costs, improve on-time performance, and strengthen customer relationships. Trusted by over 1,200 of the world’s most recognized brands, FourKites is revolutionizing supply chain management.

FourKites is seeking an experienced and highly motivated Director of Product Management to join our dynamic team and focus on our Intelligent Control Tower solution. In this critical role, you will be instrumental in shaping the future of real-time visibility across the entire supply chain ecosystem, from order inception to final delivery and inventory optimization.

You will work closely with our existing customers and new prospects to understand evolving needs in order tracking, inventory management, and real-time supply chain orchestration. You'll drive enhancements to our current offerings and spearhead the development and launch of innovative new features, product SKUs, and AI-powered capabilities that leverage the latest in artificial intelligence technologies.

This position requires a deep understanding of the supply chain domain, particularly from a shipper's perspective, with strong expertise in order management systems, inventory optimization, and warehouse management. You will need a hands-on, technical approach to problem-solving, a keen eye for detail, and a strong familiarity with AI product development tools and methodologies. 

What you’ll be doing:

Product Strategy & AI Innovation

• Define and articulate the product vision, strategy, and roadmap for Order and Inventory Visibility solutions, incorporating AI-driven predictive analytics and intelligent automation
• Identify opportunities to leverage machine learning, predictive modeling, and AI technologies to enhance order visibility, inventory optimization, and demand forecasting capabilities
• Drive innovation in real-time inventory tracking, demand sensing, and automated replenishment using cutting-edge AI algorithms

Customer Engagement & Market Intelligence

• Actively engage with existing customers to gather feedback on order visibility pain points, inventory management challenges, and emerging needs in supply chain orchestration
• Conduct deep-dive customer interviews to understand complex multi-echelon inventory requirements and order fulfillment workflows
• Partner with customer success teams to identify expansion opportunities within existing accounts through enhanced visibility solutions

New Product SKU Development & Launch

• Lead the end-to-end development and launch of new AI-powered product SKUs, including:
• Predictive Order Twin solution 
• Intelligent Inventory visibility and recommendations 
• Advanced Analytics Suite with AI-powered insights and recommendations
• Develop comprehensive go-to-market strategies, competitive positioning, pricing models, and internal enablement programs for new SKU launches
• Create detailed product documentation, training materials, and sales enablement content for new AI-enhanced offerings

Cross-Functional Collaboration & Execution

• Partner with engineering, data science, design, sales, marketing, and customer success teams to ensure successful product delivery and adoption
• Collaborate with solution architects to design scalable, AI-enabled integrations with customer ERP, WMS, and OMS systems
• Work with marketing teams to develop thought leadership content showcasing AI innovations in supply chain visibility

Who you are:

Required:

• 8+ years of product management experience with a strong focus on B2B SaaS products, preferably in supply chain, logistics, or AI/ML domains
• Proven domain expertise in supply chain and logistics, specifically in planning, order management, inventory optimization, or warehouse operations
• AI/ML Product Experience: Demonstrated experience developing AI-powered products, with understanding of machine learning model development, deployment, and monitoring
• Excellent Communication: Outstanding communication, presentation, and interpersonal skills with the ability to explain complex AI concepts to diverse technical and business audiences
• Geographic Availability: Based in the US or India, but with availability to collaborate effectively during US time zones (8 am-4 pm CT), and work with global teams

Preferred:

• Enterprise Systems Exp