Senior Product Manager

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Shared Services Product Owner will drive the development and enhancement of our shared services applications, focusing on delivering seamless data integration and exceptional user experiences across multiple systems. This role will own the product backlog and work closely with engineering, business stakeholders, and cross-functional teams to build solutions that facilitate efficient data flow and enhance operational processes.

In this role, you will translate shared services strategy into actionable product requirements, prioritize features that improve data management and system interoperability, and ensure seamless integration with existing applications and workflows. You will be responsible for maximizing the value delivered through our shared services technology stack, with particular emphasis on ensuring that critical data, such as credit hold statuses, is effectively communicated across systems.

Responsibilities

• Own and manage the shared services product backlog, defining and prioritizing epics, user stories, and acceptance criteria aligned with shared services objectives and business goals

• Partner closely with stakeholders across departments to understand data flow challenges and translate them into product solutions that enhance operational efficiency

• Drive the implementation and optimization of shared services applications, ensuring maximum adoption and value realization across the organization

• Collaborate with engineering teams to define technical requirements for data integration, system notifications, and automated workflows that support shared services functionality

• Design and implement metrics and dashboards that provide actionable insights into system performance, data accuracy, and user engagement

• Conduct user research and gather feedback from stakeholders to continuously improve platform usability and effectiveness

• Work cross-functionally with IT, Operations, and other teams to ensure seamless data flow and consistent user experience across all applications

• Define and track key performance indicators (KPIs) such as data accuracy, integration success rates, and user satisfaction metrics

• Stay current with shared services best practices, emerging technologies, and competitive landscape to identify opportunities for platform enhancement

• Support change management initiatives to drive adoption of new shared services processes and tools across the organization

• Work closely with other product owners who may be using the shared services for their functional group, strong cross functional collaboration / leadership required

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

• 3-5 years of product management or product owner experience, preferably in shared services or enterprise application environments

• Hands-on experience with data integration platforms and tools, including familiarity with APIs and technical integration requirements

• Strong understanding of shared services methodologies, including data flow management, system interoperability, and process optimization

• Experience writing detailed user stories, acceptance criteria, and working within Agile/Scrum development methodologies

• Data analysis skills with experience in creating dashboards and reports using tools like Tableau, Looker, or similar platforms

• Strong stakeholder management skills with the ability to influence and align cross-functional teams

• Experience with customer journey mapping and process optimization

• Understanding of B2B customer lifecycle management and data-driven decision-making

Other Qualifications

• Familiarity with Salesforce, Oracle, and integration patterns

• Experience with data visualization and business intelligence tools

• Knowledge of automation and workflow design in shared services contexts

• Experience in fast-growing SaaS companies with complex cu