Front of House Manager (F&B)

As the Front of House Manager, you will play a crucial role in creating an exceptional experience for our guests. Your ability to lead and inspire our front-of-house staff will be instrumental in ensuring smooth operations and delivering outstanding customer service.

Come join our team as a Front of House Manager and see where your career will take you!!!

 

Key Purpose 

 

The Food Services Manager is expected to: 

• To drive customer service, employee engagement, safety programs, signage, micro kitchen supervision 

• To satisfy the needs of the client and customer by providing high quality, cost effective food service operations.  

• To participate and lead in establishing corporate employee training and development programs as instructed by the General Manager. 

 

 

Success Criteria 

 

• Effective Team building 

• Solve any customer complaints or issues 

• Follow all food safety regulations 

• Staff scheduling 

• Hire and training new employees 

 

 

Key Areas of Collaboration and Influence 

 

• Work with the GM and Executive Chef on team programming and safety.  

• Work with GM on duties assigned. 

 

 

Ideal Candidate Experience 

 

• Experience in food systems with a high school diploma or equivalent. 

• Attention to detail 

• Bachelor's degree or culinary degree preferred 

• Ability to multitask 

• Ability to forecast supplies as needed 

• Ability to manage a budget 

• Interpersonal skills 

• Ability to give and receive constructive feedback 

• Ability to create restaurant policies for employees to follow 

• Shows ability to lead a team 

 

 

 

Key Accountabilities 

 

• Day to day support of all front of the house and micro kitchen activities. 

• Tasks assigned as needed by the GM. 

• Must comply with all ServSafe and HACCP programs and standards. 

• Building strong customer relationships and delivering customer-centric solutions. 

• Develop good customer relationships and address customer service needs. 

• Manage purchasing, inventory, maintenance and other operational functions to ensure monthly budgets are met 

• Demonstrate a high level of accountability and self-awareness. 

• Build teams to be customer focused and solutions oriented, all while being flexible in constant change. 

• Maintain service standards and CPEs of the client. 

 

 

 

 

Physical Demands & Work Environment 

 

• Work up to 8 hours a day on your feet, excluding breaks. 

• Must be able to lift a minimum of 25lbs. 

• Come to work properly dressed according to the dress code. 

• Employee must be able to work under pressure and time deadlines during peak periods. 

 

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.