Relationship Manager, E-commerce

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission

The Ecommerce Relationship Manager retains, manages, and expands major merchant relationships. This person manages a portfolio of merchant accounts by increasing revenue through cross-selling company products and services and maintains strong relationships with key decision-makers within assigned accounts and the industry to ensure retention of all accounts.

Requirements

·       Act as day-to-day contact with merchants for all operation, service, and business matters. 

·       Work with current merchants within the assigned portfolio by answering questions regarding the services and making sure that all issues, inquiries, and needs are properly completed by the appropriate agents. 

·       Identify improvements to existing products/services that a merchant might have and seek opportunities for new products/services; sell value-added products or services to existing accounts. 

·       Act as the key relationship manager and main contact for eligible customers, building and managing relationship management portfolio (acquiring merchant referrals, reviewing eligible merchants, etc.). 

·       Maintain ongoing contact with clients to ensure overall satisfaction; exceed customer expectations in terms of speed, efficiency, certainty, and professionalism, either face to face or through an alternate channel. 

·       Review and re-price existing accounts; when requested by the merchants. 

·       Work with internal departments to ensure a high level of support for the client. 

·       Lead on special projects related to customer portfolio. 

·       Produce reporting for management regarding the accounts from the assigned portfolio. 

·       Provide feedback to the business on possible improvements to current products and services. 

·       Any other tasks as assigned. 

Qualifications

• University / College degree or combination of education and equivalent and related work experience would be preferred.  
• 1-2 years’ experience within account management, sales or Loyalty/Retention is desired.  
• 1-2 years’ experience in the payment processing industry would be preferred.  
• Basic knowledge of eCommerce, payment gateways, and online payment methods in the payment processing industry is preferred.  

• Strong computer skills (MS Office, Excel, CRM database).  
• Very good time-management and organizational skills.  
• Strong attention to detail.  
• Well-developed business development and relationship management skills.