Process Excellence Lead

If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp as a Process Excellence Lead.

As a certified Black Belt (or equivalent), you will act as the Process Excellence local point of contact to support local Continuous Improvement initiatives, partnering with local teams and liaise with the global Process Excellence team to guarantee methods consistency, prioritization and leverage the Process Excellence team bandwidth.

This position is an Individual Contributor, without people management responsibilities. However, it is critical to interact with all levels of internal staff, other business unit Process Excellence leads, and functional leaders, and clients.

Essential Job Duties

During this full time assignment, you will be:

• Leading process improvement teams and directing timely completion of projects that support critical goals and customer satisfaction requirements, and serve as the departmental point of contact for specific project initiatives and best practices.

• Working across all Labcorp functions with process owners, champions, and business leaders to facilitate setting priorities, developing agendas and designing objectives related to Labcorp Process Excellence.

• Training and coaching team members, process owners and project champions in the use of problem solving and process design tools, methodologies and techniques to drive continuous improvement and develop a Labcorp Process Excellence mindset.

• Developing and communicating business cases to support recommendations for change to current business practices and processes, and developing controls to monitor the progress associated with implementation of recommended changes.

• Partnering with multiple levels within the location according to identified and prioritized opportunities to improve customer satisfaction, enhance productivity, drive growth, further employee engagement and performance.

• Demonstrating strong project management skills, including an ability to plan and execute projects that meet cost, resource and outcome expectations; manage complex and/or competing priorities effectively; and meet commitments in an accurate and timely manner

• Manage highly complex projects spanning multiple functional departments.

• Perform and manage complex analysis to determine process improvement opportunities, evaluate alternatives, and prioritize redesign efforts.

• Conduct a thorough analysis of business processes to identify digital transformation opportunities (e.g., Artificial Intelligence (AI) or Robotic Process Automation (RPA)).

• Promote a culture of high performance, continuous improvement and innovation that values learning, improvement and a commitment to excellence.

Language Skills required

Speaking, writing and reading English.

Experience

• Minimum experience in a technical process excellence role three to five years

• Quantitative reasoning (demonstrated competence with math concepts and statistical tools; ability to understand and draw conclusions from facts and data).

• Strong written and verbal communications skills, as demonstrated by presentation of problems to appropriate people in an objective and non-judgmental manner; matching influence strategies to the situation; delivering oral and written communications with clarity and impact.

• Ability to perform intermediate computer skills (e.g., Word, Excel, PowerPoint, Visio, Minitab, etc.)

• Ability to train people on Problem Solving, Project Management basics and Lean basics

• Strong transformation and project leadership skills as demonstrated by:

  • Ability to apply innovation and exploration of non-traditional ideas in solving problems

  • Well respected within the organization

  • Ability to use personal energy and positive attitude to influence

  • Ability to prioritize work and adaptability to changing work demands

  • Ability to maintain composure under pressure

  • Ability to negotiate issues and suggestions.

• ​Experience with Artificial Intelligence (AI), Digital Transformation and Automation are highly preferred but not required.

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