Clinical Operations Manager

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market.

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. 

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

The Role:

We're currently seeking a motivated and passionate Clinical Operations Manager to join our team. As the Clinical Operations Manager, you'll play a critical role in enhancing the efficiency and effectiveness of the Clinical Care team's operations. Your primary focus will be on building and improving the systems and tools the Arine Clinical Care team uses to deliver excellent, scalable services outcomes for Arine’s customers. You will be responsible for owning the complementary foundations of Arine’s Clinical Care team, which is the team that uses the Arine platform to deliver high quality clinical outcomes for our health plan customers. As Clinical Operations Manager, you will deliver these results by partnering with Arine’s Lead Clinical Pharmacists and Support Leads to understand the drivers of scalable success in their programs, and to identify and act on opportunities for improving their outcomes and efficiency.

The Clinical Operations Manager reports to Arine’s Head of Operations. 

Key Responsibilities:

Incentive Structure:

• Design and implement incentive programs to motivate and reward team members for achieving performance targets and delivering exceptional service

Technology Optimization:

• Optimize the utilization of tools such as Five9 for call center operations, scheduling software, and other third-party technologies to streamline workflows and improve productivity

Capacity Planning:

• Conduct capacity planning exercises to ensure adequate resources are available to meet service demands and optimize team performance

Performance Measurement and Communication:

• Evaluate and improve the system by which Arine’s Clinical Care team measures and communicates progress toward project outcomes, evaluates individual performance, and ties these measurements to coaching, incentives, and culture

Team Strengthening:

• Strengthen the Arine Clinical Care team’s approach to identifying, interviewing, and hiring new team members
• Develop and implement training programs to enhance team members' skills and knowledge, enabling them to deliver high-quality clinical care consistently

Collaboration and Prioritization:

• Scale and improve the Clinical Care team’s practices for synchronizing and prioritizing w