Patient Service Representative I

Description

Temporary Administrative Opportunity – 4-Month Assignment
Urological Services (Michigan Institute of Urology)
1121 W. Hill Rd., Flint, MI 48507

Urological Services, part of Michigan Institute of Urology, is seeking a dependable and motivated individual for a temporary 4-month assignment at our Flint location.

This is a fast-paced, high-volume professional healthcare environment. We are looking for a professional healthcare administrative candidate—previous healthcare administrative experience is required.

Our practice is very busy, seeing over 200 patients per day, and requires someone who thrives in a high-volume, fast-paced setting.

Schedule:

• Monday – Thursday: 8:00 AM – 5:00 PM 
• Friday: 8:00 AM – 12:00 PM 

Position Details:

• Temporary assignment (4 months) 
• Full-time hours 
• Not benefit eligible 

Key Responsibilities:

• Provide administrative support to office staff 
• Assist with patient check-in, scheduling, and general front office tasks 
• Maintain accurate records and documentation 
• Deliver excellent customer service to patients and team members 

Qualifications:

• Healthcare administrative experience required 
• Strong communication and organizational skills 
• Ability to multitask in a fast-paced, high-volume environment 
• Reliable, detail-oriented, and professional

GENERAL SUMMARY 

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizat