(USA) Co-Manager - Sam's Club

Position Summary...

What you'll do...

Assists the Club Manager in the area of directing and guiding members of management and hourly associates on proper member service approaches and techniques by ensuring member needs, complaints, and issues are successfully resolved within company guidelines and standards; overseeing club operations in the absence of the club manager; assisting with member service as needed; assisting members with purchases; and answering questions or providing information to members and associates. Increases quality of member experience by modeling appropriate service levels; and developing effective merchandise presentation (for example, accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community). Assists and develops in directing the management team in all facility operations by ensuring asset protection, inventory control, member service, and member and associate safety; ensuring that all areas of the facility are in compliance with company policies and procedures; and communicating with members of management and associates about facility operations, merchandising, and company direction. Assists in providing supervision and development opportunities for members of management and hourly Associates in the Facility by monitoring the hiring, training, and mentoring of associate; assigning duties, providing recognition, ensuring diversity awareness; and recruiting qualified Associates to meet staffing needs and achieve Company growth potential. Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns; researching issues; reviewing Company policies and procedures; providing resolutions for Associates; and proactively seeks out Associate comments and concerns. Adheres to Company and legal policies, procedures, and compliance regulations for a Facility by analyzing and interpreting reports; implementing and monitoring human resource compliance, asset protection and safety controls; assisting in overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing direction and guidance on executing Company programs and strategic initiatives; and assisting in directing the management team in ensuring confidentiality of information, documentation, and assigned records. Participates in community outreach programs, and encourages and supports Associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community, acting as the representative for the Company; presenting the Company's perspective to various external organizations following the Company's media guidelines; and promoting Company- sponsored programs, events, and sustainability efforts to Associates, Members, and the local community to emphasize the Facility as part of the community. Builds knowledge and skills in operating a Facility by delegating duties and assignments to Assistant Managers; reviewing and analyzing reports; creating budgets; leading Facility tours; setting Facility standards; providing communication updates about the Company; and making decisions under the Club Manager's guidance. Monitors the financial performance of the Facility by confirming that budgeted sales, membership, wages and other expenses are achieved; assisting in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and implementing plans to improve the financial performance of the Facility; and shadowing the creation of budgets and participating in analyzing economic trends and community needs for budget forecasting. Supports the oversight and enforcement of the execution of food safety standards, cold chain compliance, and food merchandise quality by eval