Program Coordinator

Job Summary

The Program Coordinator is a member of the leadership team who provides clinical and administrative support of the day-to-day operations for the clinics and/or diagnostics workflows within the department. Partners with the supervisor/manager/director to coordinate and support patient registrations/scheduling/billing-coding while monitoring and tracking denials.

The Program Coordinator is support for all front-desk team members in leading education, training, and ongoing competency. The Program Coordinator provides direction and support for supervisors, manager, Medical Director, and/or director related to clinical quality & safety, day-to-day operations, and finance.

Essential Functions

• Provides informal leadership for practice development for new hires and front office staff.
• Assesses competency of all clinic staff.
• Identifies needs and participates in the development and implementation of new programs.
• Reviews, updates, develops and implements new process and procedures for patient scheduling and Insurance authorizations.
• Assists in coordinating with supervisors on the day to day activities.
• Assists with ensuring compliance with accrediting and regulatory agencies such as, however not limited to AASM and Joint Commission guidelines.
• Responsible for education of front desk staff.
  -Perform competency assessments of clinic staff.
• Utilizing the PDCA and/or Kaizen methods; coordinates the performance Improvement activities.
• Develops and oversees data collection for and the assessment of projects as they pertain to the department.
• Works with manger/director to meet/exceed monthly budget expectations.
• Coordinates physician and physician extender (NP) schedules to maintain optimal support.
• Other Responsibilities:
  · Performs other duties to meet the needs/objectives of the department.
  · Consistently, responsible for expectations related to behavior and performance and to meet the individual and departmental objectives established for People and Systems, Quality and Safety, Service, Growth, Finance, and Education and Research.
  · Participates in department based as well as corporate based monthly/bi monthly/annual meetings.
• Uses age and cultural related physical, intellectual, psychosocial, and developmental attributes in assessment, planning, implementation and evaluation of patient and family needs.
• Assists in leading front-desk team (secretary, medical assistants) which may include input and training of new hires, facilitating new change projects in support of ongoing operations.
• Assists with special projects, facilitator of policy/procedure updates, hire and training/education of secretarial staff and medical assistants. Flexible work schedule and site visits.
• Maintain and updates front office policies/procedures, assures compliance with Joint Commission, and AASM guidelines.

How Corewell Health cares for you  

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.  
• On-demand pay program powered by Payactiv  
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!  
• Optional identity theft protection, home and auto insurance, pet insurance  
• Traditional and Roth retirement options with service contribution and match savings  
• Relocation assistance (OPTIONAL)  

Qualifications

Required

• High School Diploma
• This field of Sleep Evaluation Services requires highly specific knowledgebase for the study of sleep disorders
• Working knowledge as it relates to the business of sleep having an ongoing ability to translate day-to-day front desk operations to patient/family education, physician referrers as it pertains to the stringent AASM and Joint Commission/CMS guidelines
• 1 year of relevant experience The job demands ability to follow policies and procedures as outlined by AASM, Joint Commission/regulatory agencies and organization; and to provide appropriate feedback (plan, do, check, act) to attain the high- quality testing performance set forth by the department.
  o Minimum three (1-3) years, experience in clinical and/or diagnostic office role pertaining to billing/coding/ insurance authorization and financial responsibilities within a medical department
• Working knowledge of Epic/OneChart/enterprise billing/coding, registrations/insurance authorizations, AASM guidelines for patient orders/referrals and medical terminology
• Clear knowledge