We anticipate the application window for this opening will close on - 22 Aug 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Technical Contact Center role specializing in gastrointestinal products, with expertise in networking, cloud solutions, and PC support.

In-Office role requires the individual to work onsite when necessary at the Medtronic facility located in Lafayette, Colorado

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in IT that changes lives.

Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

CAREERS THAT CHANGE LIVES
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

Responsibilities may include the following and other duties may be assigned.

• Resolves technical problems that originate by telephone in a call center/help desk environment.
• Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
• May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
• Provides technical support to users for either PC, server or mainframe applications and hardware.
• Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
• Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
• Maintains a troubleshooting tracking log ensuring timely resolution of problems.
• Recommends systems modifications in order to reduce user problems.
• Function Specific: Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
• Technology: Understanding of an end user's experience and challenges using the technology and service.
• Acquire and maintain knowledge on IT services and solutions that customers use.

MUST HAVE (Minimum Qualifications)
• 5 years call center/technical helpdesk/desktop support experience.
• 5 years PC/Desktop support experience.
• Ability to read, analyze and interpret, technical procedures, specifications, schematic and governmental regulations.
• Able to maintain composure and positive attitude during difficult times.

ASSOCIATE LEVEL:
• 0+ years of experience with a bachelor’s or advanced degree

NICE TO HAVE (Preferred Qualifications)
• Bachelor’s degree.
• Mobile application support background.
• Practical experience with working with active directory.
• Previous experience with medical device.
• 2 years+ SAP experience.
• 2years+ Salesforce.com experience.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Entry-level individual contributor on a project or work team.
Works with close supervision.

Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities.

Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident