Support Services Team Lead

• Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Functions as a back-up driver for all routes within a designated geographic area and/or work group for pick-up and delivery service of test samples, supplies, and reports. 

  All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

  Work Schedule:  2rd Shift: Monday-Friday 6:00pm-2:30am 

  Work Location:  5005 S 40th Street Phoenix, AZ

  Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.  

   

  Job Responsibilities: 

  • Utilize route management software to schedule, coordinate and dispatch specimen pickups 

  • Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.) 

  • Responsible for specific service area to ensure best possible solutions for client 

  • Achieve location productivity and expense targets while meeting customer expectations 

  • Ensure a balance between customer response time, accuracy and cost/productivity targets 

  • Follow standard procedures for field requests for service and dispatching calls 

  • Problem solve and provide potential resolutions for any specimen related issue 

  • Utilize multiple databases to process requests and inquiries 

  • Performs a variety of administrative/clerical duties as needed 

   

  Job Requirements: 

  • High school diploma or equivalent 

  • Prior experience in logistics, customer service or operations  

  • Experience working in a medical courier environment is preferred 

  • Familiarity with route management software is a plus 

  • Basic computer and typing skills; Proficient in Microsoft Office 

  • Strong communication skills; both written and verbal 

  • Excellent organizational and time management skills 

  • Strong attention to detail with the ability to multitask 

   

  If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race