Program Manager

Overview

The Program Manager at Resonetics is a key leader in an individual contributor role who manages multi-site, multi-process, vertically integrated technologies, processes, and businesses. They oversee all activities supporting and serving strategic customers and their portfolio of new and existing products. The Program Manager will work and drive production implementation of new products and technologies that originate within Resonetics Light Speed Lab group as well as other “transfer-in opportunities”. The programs typically involve multiple Resonetics design and manufacturing locations, complex supply chain networks, and working with site Director’s of Operations, development core teams, commercial and business development leaders, procurement, etc. The Program Manager will support the sales/BD teams as a business partner/liaison to the customer, and in certain situations, serve as a single point of contact.  Additional duties include: leading product, process and/or technology development projects utilizing a cross-functional team and following Resonetic’s product development/production readiness processes.

Responsibilities

• Serves as the principal contact with external customers. Coordinates and directs customer meetings and visits, and day-to-day customer communication, drive escalation/resolution of technical efforts as warranted.
• Manages internal resources to meet program goals and milestones. Works with internal management to ensure appropriate resources have been assigned.
• Assists business development team with definition of program scope, timeline, and budget to support preparation of proposals, quotations, and change orders for customers.
• Work closely with internal global cross-functional engineering teams and subject matter experts as well as external technical partners to plan and develop project scope, deliverables, required resources, detailed work breakdown structure, project budget, costing analysis, risk mitigation plans and project timing.
• Regularly publish progress status reports to leadership and stakeholders highlighting achievements, milestone deliveries and associated metrics.
• Understand, track and articulate issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.
• Proactively communicate escalations around challenges, gaps, support required and resource needs to quickly address issues before they impede successful delivery of the program.
• Keep projects on track and ensure timely completion within the defined scope, accountable for successfully meeting or exceeding commitments on product performance, product cost, cycle time, project cost and quality.
• Generate high-level plans, communications, and schedules to assist with task prioritization and workload adjustments.
• Identifies potential project risks and develops/implements strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
• Coordinates the procurement of materials, supplies, services and controls necessary for timely and cost-effective completion of project within budget.
• Delegate and manage tasks among team members as appropriate to drive execution of project deliverables and minimize risk.
• Document project meeting minutes, issues log, decision log, metrics, and other key communications.
• Ensure current Resonetics policies and practices are followed, and accurate documentation requirements are followed.
• Identify resources required for project activities, develop project budgets, resource allocations and timelines.
• Interact with senior personnel on complex matters requiring coordination between organizations.
• Utilize LEAN, Six Sigma, DMAIC and other process improvement tools and principles for day-to-day problem solving and continuous improvement.
• Selects process improvement techniques to solve technical problems and makes sound equipment and process recommendations.
• Coordinate the planning, documentation, and execution of the following deliverables, as appropriate:
• Process and equipment validations (IQ/OQ/PQ/MVP/TMV), as well as associated risk management activities (PFMEA/Risk Assessment).
• Process documentation and training where applicable (Manufacturing Process, Manufacturing, Setup, Preventive Maintenance etc.).
• Procurement of materials, supplies, services and controls necessary for timely and cost effective completion of project within budget.
• Delegate and manage tasks among team members as appropriate to drive execution of project deliverables and minimize risk.