Medical Assistant

Job Description:

The Medical Assistant/Phlebotomist plays a vital role in assisting clients with outpatient psychiatry services. They provide information, clinic and lab services, and check-in assistance while promoting a positive relationship between clients and clinic staff. Additionally, the Medical Assistant helps with Phlebotomy, insurance assistance, and supports the Registered Nurse in monitoring and improving the health outcomes of individuals served.

Why Greenwood?

Greenwood offers the perfect balance of small-town charm and big-city convenience. Nestled just south of Indianapolis, this thriving community provides an exceptional quality of life with plenty to explore and enjoy:

• Local Landmarks: Visit Freedom Springs Aquatic Park for summer fun, tour the historic Polk Community House, or discover unique finds at the Greenwood Park Mall.
• Outdoor Escapes: Stroll through Craig Park, hike the scenic trails at Westside Park, or enjoy a peaceful picnic at City Center Park.
• Culinary Delights: Indulge in Greenwood’s growing food scene, from cozy cafes and locally-owned eateries to craft breweries and sweet shops.
• Festivals and Community Events: Celebrate local culture at Freedom Festival, the Greenwood Farmers Market, or one of the many seasonal events held throughout the year.
• Family-Friendly Amenities: Enjoy the Greenwood Community Center, kid-friendly parks, and excellent schools in a safe, welcoming environment.

With its affordable living, strong sense of community, and easy access to Indianapolis, Greenwood is a wonderful place to live, work, and grow

Essential Job Functions:

• Assisting physicians and nursing staff with patient care

• Preparing patients for examination and treatment

• Taking patient histories and vital signs

• Preparing exam and treatment rooms with necessary instruments

• Administering injections and performing lab testing and phlebotomy

• Preparing and maintaining supplies and equipment for treatments

• Responsible for appointment scheduling, prior authorizations, and chart management

• Providing information to patients to help them benefit from clinic services

• Visiting residential locations as assigned by Leadership

• Reviewing physician's orders, MARs, diets, and diet/choking precaution forms during visits

• Identifying additional medical training needs and communicating with the team

• Supporting staff in communications with doctors, pharmacies, and other medical specialists

• Coordinating with Residential RN for hospital visits, discharge planning, and other medical needs

• Conducting health and medical reviews as instructed by leadership

• Checking and maintaining Durable Medical Equipment quarterly

• Accompanying individuals to medical appointments and ensuring their rights are protected

• Communicating health concerns to the agency team and taking appropriate action

• Maintaining a schedule of clients' doctor appointments and sending reminders to staff

• Providing direct support and care hours to medically involved individuals as needed

• Performing general lab and phlebotomy duties, communicating lab results to providers and nursing staff

• Assisting with client rooming, verification of data and medical history, and preliminary physical requirements

• Completing documentation in a timely manner according to company policies and procedures

• Performing light housekeeping of check-in, lab, and medication rooms

• Inventorying and restocking supplies, maintaining lab refrigerator temperature logs

• Managing clinic injection calendar and notifying providers and clients of refill needs

• Unlocking clinic doors, checking nursing mailbox, and conducting weekly sample medication count

• Participating in required meetings and performing other duties as assigned by nursing staff and leadership.

Knowledge, Skills, and Abilities:

• Operates calmly in a crisis and maintains positive relationships with various stakeholders

• Has good verbal and written communication skills

• Maintains a positive attitude and adapts to a rapidly changing environment

• Upholds the organization's mission, values, and principles

• Works with people of different