Enterprise Technology Operations Manager

Dentons US LLP is currently recruiting for a qualified professional to fill the role of Enterprise Technology Operations Manager. This key position involves overseeing regional technical teams responsible for supporting and maintaining our enterprise applications, end user computing platforms, infrastructure, and databases. The role encompasses personnel management, project leadership, and operational support. Key systems include iManage, Exchange Online, Microsoft 365, and inTune.

 

Responsibilities

• Develop and prioritize regional application portfolio and database systems roadmap; work closely with stakeholders, direct reports, and the Enterprise Services Director. 
• Assist with the development of the overall strategic methodology and best practice guidelines for administering and maintaining the regional application portfolio and database systems.
• Provide leadership for all end user computing platform initiatives.
• Manage teams and leads in a distributed and centralized computing architecture.
• Provide technical leadership with ability to effectively translate business and user requirements to technical solutions.
• Manage the identification and quality assurance processes relating to key database systems and applications– including, but not limited to, status reports, risk management memorandums, change control, and issue management.
• Support and manage overall project methodology and best practice guidelines relating to application and database initiatives in concert with Firm and departmental standards.
• Manage the professional and technical development of the team to set appropriate goals and to monitor, mentor and coach each individual.
• Ensure all technical database systems, application portfolio and infrastructure adhere to the Firm's security policies and procedures.
• Prepare proper processes and guidelines relating to the selection, implementation and management of automated operations, testing and other operational support tools to gain work efficiencies
• Assist in defining and implementing a continual set of IS benchmarks to be used to measure the operational performance of all software and database systems.
• Manage vendor relationships and coordinate product assessments and selection including, system design specifications, analysis of project scope, costs, and RFP preparation.
• Manage software maintenance contracts and license agreements.
• Comply with the Firm's policies and any other legal obligations; effectively manage risks to the Firm where those risks relate to this role.
• Other duties as assigned to fully meet the requirements of the position.

 

Experience & Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years successfully managing desktop, and supporting enterprise software application environments and databases.
• 5+ years managing technical teams with at least 5 direct and indirect reports in a 1000+ user LAN/WAN environment
• 5+ years proven management experience.  Large law firm or professional services experience preferred.
• Experience maintaining IManage and Supporting Client-Side Services.
• Excellent analytical, problem-solving, and decision-making skills to effectively manage and present complex information to all levels.
• Exceptional verbal and written communication skills.
• Ability to communicate at all levels effectively to promote collaboration and partnership to solve issues and make recommendations.
• Strong organizational skills with the ability to multitask and work in an environment with shifting priorities and time-sensitive deadlines, while managing multiple projects simultaneously.

 

Dentons offers a competitive salary and benefits package.

 

Dentons US LLP is an Equal Opportunity Employer of Individuals with Disabilities and Protected Veterans. We are an Affirmative Action Employer. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

 

About Dentons

Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com