General Manager - Hospital & Valet Parking Operations

Overview

The role of the Operations Manager is to facilitate an impressive operation with impressive team members providing exceptional service. This includes making a lasting impression on every patient and guest by engaging with our guests in a positive and friendly manner and developing a relationship with the client that brings the VPNE brand and mission to life.

Responsibilities

• Be a business leader through demonstration of professionalism and integrity.
• Work directly with the hospital client to set strategic plans to ensure each operation is running smoothly.
• Effectively direct, train and manage location staff including training and development of location assistant managers and supervisors.
• Perform financial management: maintain strict revenue control and manage profit & loss statement for location.
• Oversee payroll, staffing, Hours/OT and budget proactively.
• Understand and support key performance indicators for VPNE.
• Handle all team member relations issues in-house, using the People/HR as a resource when appropriate.
• Communicate with the People/HR team to understand and uphold processes and procedures.
• Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager.
• Ensure safety and risk prevention.
• Perform timely execution of each task on Client Service Plan.
• Mentor team members through ongoing coaching and training and foster a promotion from within culture
• Lead a positive and supportive culture to encourage growth opportunities for team members
• Enforce VPNE policies across all locations

Qualifications

Educational Requirements:

• Bachelor’s degree in hospitality, business administration, or related field preferred or work related experience to match

 

Years of Experience:

• 5+ years' progressive responsibility with proven leadership experience.
• Prior experience in the parking or healthcare industry strongly preferred
• 2+ years of account management
• 2+ years of client retention and relationship building
• Experience working directly with clients and maintaining accounts
• Strong organizational and training skills
• Ability to read, write and verbally communicate in English
• Be at least 18 years of age.
• Possesses a valid Driver’s License in state of residency.
• Be able to pass a criminal background check and RMV check when overseeing a valet operation.
• Possess organization skills.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Language Skills: Proficient in English both verbally and written.
• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

 

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with a match
• Education Reimbursement
• Growth & Promotion Opportunities
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

 

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