Senior Sales Support Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

Professional

All Job Posting Locations:

Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopedics? Ready to join a team that’s reimagining how we heal? Our Orthopedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson is seeking a Senior Sales Support Specialist, Orthopaedics, to join our US Orthopaedics Sales Organization team located in Raynham, MA, West Chester, PA or Warsaw, IN.

Position Overview:

The Sales Support Open Orders team has responsibility for assisting with critical execution of our billing and revenue processes. In particular, the development and deployment of strategies to support sales growth objectives by ensuring accurate and compliant billing. The team is an important enabler for achieving business objectives by helping accelerate speed to revenue for sales geographies in our Spine, CMF, and Trauma businesses. The role involves a combination of business partnering with the sales organization, and detailed reconciliation of invoices and sales data.

Responsibilities:

· Collaborates with a defined geography of sales leaders and sales consultants, to identify and action opportunities to accelerate revenue collection post-surgery

· Proactively builds strong and inclusive relationships with business partners based on integrity and trust.

· Analyzes and reconciles order acknowledgement, purchase order, and invoice data to solve billing problems and close open purchase orders

· Achieves open order reduction goals for specified geography by analyzing customer trends and working with sales organization to resolve mismatches and discrepancies

· Proactively identifies new insights to support business decisions and sales operations needs, including system enhancements, process improvements and other activities

· Ad-hoc projects as required

Qualifications:

Required:

·  BA/BS with 4 years minimum business experience in logistics, finance, marketing, commercial operations, and/or related experience

· Successful experience with leading and coordination of projects across multiple teams and partners

· Strong history applying sophisticated excel and Microsoft office applications

· Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels required.

· Creative problem-solving skills are required

· Ability to work independently and collaborate with various levels of management and external customers is required.

· Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action.

· Strong digital literacy used in business reporting required.

· Ability to effectively develop and present oral presentations

· This role may require up to 10% domestic travel

Preferred:

· SAP experience preferred

· Experience with inventory and sales analysis preferred

· Experience with process improvement preferred

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned s