BOSC Operations Support Specialist

Job Family:

Business Operations

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

This position will proactively partner with State and Local Government (SLG) market leadership to develop and execute on administrative and operational tasks to support the sustained growth of SLG's work. The Operations Support Specialist will possess both technical and business skills to recommend, engage and coordinate their market's operational initiatives. The Operations Support Specialist will perform any and all job-related duties as assigned. We are currently hiring a BOSC who will support the State Health and Human Services (HHS) and Community Building and Investment Teams.

• Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the assigned market.

• Provide insights to enhance delivery models & outcomes to further the market's goals including lowering costs and improving outcomes.

• Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work.

• Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors (Operations, Finance, Timekeeping, Contracts).

• Collaborate with implementation & business development teams to enhance service delivery, this includes tracking staff RFP support, maintaining site credentials, and completing RFP forms.

• Understand, meet, and exceed the assigned market's operational key performance indicators.

• Ability to review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to market and BOSC leadership.

• Continual improvement of market process flows to lower cost and improve outcomes.

• Support CE&I-Segment wide priorities as assigned.

• Interacting with market staff and vendors and/or subcontractors, answering questions, and resolving issues.

• Interacting with BOSC team, sharing best practices and attending weekly calls.

• Coordination of the assigned market's work and relationship with the India-based Custom Solutions Team, including coordination of contracting and task management.

• Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up; and track time to projects on timesheets accordingly.

• Strong attention to details and accuracy, using problem-solving skills and analytical thinking.

• Ability to successfully prioritize and manage numerous tasks simultaneously.

• Excellent strategic planning, project management and implementation skills.

• Provide reports and statistical/analytical information for market leadership.

• Prepare, coordinate, and lead meetings as needed to support the assigned market.

• Identifies and addresses business needs; provides guidance and timely responses to questions and requests.

• Provides analysis and context for project performance management data.

• Attends and participates in relevant committees and task forces as assigned.

• Promote Guidehouse values, overall teamwork and a positive work environment.

• Performs all other job functions related to this job.

What You Will Need:

• Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate’s degree and a minimum of 8-10+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).

• Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company. Additional professional industries / services applicable.

What Would Be Nice To Have:

• Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products.

• Experience with leveraging Excel for reporting.

• Project management and leadership experience.

• Ability to analyze and improve operational processes.

• Strong people management and organizational skills.

• Ability to work independently and prioritize tasks with minimal or no supervision.

• Strong problem