Service Delivery Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your
work at Iron Mountain.

We are looking for a Service Delivery Manager to join our team. In this role, you will be part of a dedicated workforce in a global company that celebrates the skills you bring.

Our Service Delivery Manager is responsible for leading and managing all aspects of operations for our mail and image servicing team. In addition, this candidate will lead multiple supervisors on multiple shifts and hold the operations team accountable for proficient product delivery.

This is on-site position at our facility in Valley Cottage, NY with travel to our other locations.

WHAT WE OFFER:

• Comprehensive Benefits Package

• Paid vacation, paid holidays, paid sick/personal time

• Tuition Reimbursement

• 401(k) with company match & Employee Stock Purchase Program

• EAP- Employee Assistance Program

• Bonus Potential 

RESPONSIBILITIES:

• Oversees day-to-day operations of Imaging and Mail teams, including planning, documenting, and execution of targeted timelines, as well as addressing challenges to drive business in a positive direction as needed Leads internal team calls with the operations teams and

• Knowledge of vendor management is a huge plus, as will serve as subject matter expertise support for solution engineering and ongoing process improvement.

• Provide necessary support and feedback to the Client and Vendor Program Manager regarding operational updates, SLAs, timelines, questions, or concerns from an Operations perspective

• Accountable for the quality and timely delivery of contractual items, ensuring that all required resources, including labor, service standards, computer time, supplies, and facilities are available for program operations.

• Develops project plans and utilizes reporting tools to measure quality, security, timelines, and compliance with program requirements, while recommending workflow solutions.

• Identifies challenges along with troubleshooting through operational issues as they arise while escalating to the Director or appropriate team.

QUALIFICATIONS:

• 7+ years of experience in Operations or Facilities Management

• 5+ years of experience in Financial Planning

• Knowledge - Financial Forecasting; Labor Requirements; Financial Impact Reporting; Multiple Facilities Management - Reporting, Training, and Leadership; Revenue Loss Impacts and Improvement Planning

• Skills - Strong Interpersonal and Communication Skills; Leadership; Self-Discipline; Team Development; Excellent Organization; Time Management; and Ability to Effectively Implement Processes and Changes as Needed

• Willingness to Travel to Multiple Facilities for Oversight and Management

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so,