HR Service Advisor

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

• HR Service Advisor Estimated hourly base pay: $24.52(minimum) - $31.73(midpoint) - $39.42(maximum)
• Sr HR Service Advisor Estimated hourly base pay: $28.85(minimum) - $37.50(midpoint) - $46.15(maximum)

All Levels are eligible for the benefits below:

• All members included in annual cash bonus opportunity. 
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays, including floating holidays. 
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 
• Paid parental leave.
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits. 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending 
• Voluntary benefits, including:  
  • Home / Auto Insurance discounts 
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

HR Service Advisor Key Responsibilities:

• Utilize case management system to document and respond to member inquiries in a professional, sensitive, and customer-focused manner, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure that each case is fully resolved in accordance with service level agreements.
• Handles leave and accommodation cases by reviewing requests, coordinating documentation, ensuring compliance, and supporting employees and managers while maintaining confidentiality.
• Update knowledge articles in coordination with Process Owner.
• Escalate issues related to compliance to Sr. Advisor or Manager.
• Collaborate with team members on process improvements.

Sr HR Service Advisor Key Responsibilities:

• Utilize case management system to document and respond to member inquiries in a professional, sensitive, and customer-focused manner, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure that each case is fully resolved in accordance with service level agreements.
• Handles leave and accommodation cases by reviewing requests, coordinating documentation, ensuring compliance, and supporting employees and managers while maintaining confidentiality.
• Partner with COE on knowledge articles and core processes.  Recommend improvements for formatting and usability based on best practices.
• Provide coaching and training for other team members on HR Processes and Procedures. 
• Collaborate with stakeholders to ensure HR services meet their needs and align with overall HR strategies.  This includes identifying and leading projects related to core HR Processes or Procedures driving to improve accuracy and/or efficiency.

HR Service Advisor Key Skills:

• Communication Skills - The ability to communicate effectively with employees, managers, and other stakeholders, including presenting information in a clear and concise manner.
• Problem-Solving - The ability to identify and solve complex HR-related issues, such as benefits enrollment errors or payroll discrepancies.
• Compliance Management: Basic understanding of HR Compliance; ability to research and learn. Ask questions or escalate if there is any uncertainty.
• Attention to Detail -