Sr Sales Effectiveness Analyst

POSITION SUMMARY:  The Senior Sales Effectiveness Analyst is responsible for analyzing and improving the overall usage of systems and tools designed to enable the Sales organization to achieve revenue and customer satisfaction targets. Works closely with corporate, field sales, and other cross-functional stakeholders to help organize and report on change activities that drive innovation, consistency, and efficient sales operations. This role supports daily sales operations such as creating dashboards, generating and analyzing sales data & pipeline reports, customer relationship management support, maintaining a sales SharePoint site, and other enterprise tools needed for executing a sale.

PRINCIPAL RESPONSIBILITIES: 

• Supports innovation, process adoption, compliance, and continuous improvement in sales processes, tools, and technology that promote efficient sales operations and drive growth.

• Gather, organize, and generate deep insights and business requirements and track results from key sales and business performance indicators and trends gathered from various sources that drive strategic and tactical business decisions. Facilitate weekly working sessions with area and corporate sales leadership to review findings.

• Acts as Product and/or Business Owner for processes or applications, as assigned, and partners with cross-functional teams to oversee the development and enhancement to ensure the product meets the needs of the business and the end users.

• Reviews customer relationship management system and other applicable programs to identify sales and customer trend information to support ongoing execution of sales engagement.

• Provides influential sales reports and proactive analysis such as pipeline management, stack ranking, forecasts, and activity analysis as assigned by Sales Effectiveness Leadership.

• Actively leads, supports, and/or participates in all aspects of a project/program lifecycle.

• Support socializing overall program/project delivery goals, emphasizing deliverables, timeframes, and current initiative performance.

• Communicate timely and concisely on project status to stakeholders.

• Participate in the development of training materials and user testing.

• Supports delivery, launch, and execution strategies, monitoring results and making suggestions for iterative improvement.

• Demonstrates consistency in conducting work that sets an example for and positively influences other project participants.

• Facilitates working sessions with various program/project team members to help drive results.

• Participates in routine meetings with leaders from applicable sales verticals and/or IT.

• Partners with internal department leaders to elicit requirements for customer relationship management system reporting bugs and enhancements and maintains responsibility for bug/enhancement documentation and prioritization for monthly Sales/IT releases.

• Serves as an important technical link between the complex structure of Salesforce and other customer relationship management systems and the employees who must use it every day.

• Provide support and troubleshooting for customer relationship management system and other applicable programs.

• Coordinates activities with other departments and key stakeholders at all levels of the organization.

• Performs other job-related duties as assigned or apparent.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.

• Ability to work within a team environment and handle multiple assignments simultaneously.

• Strong presentation, time management/organization, written and verbal communication skills.

• Excellent analytical capabilities as well as strong sales & industry acumen.

• Working knowledge of the sales process and experience with customer relationship management software.

QUALIFICATIONS:

• Experience in customer relationship management Administration and  Sales Reporting.

• Salesforce or Project Management Certification.

• Experience developing business requirements to support customization of customer relationship management systems to enhance and improve operational process workflows.

• Experience utilizing Traditional and Agile Project Management methodologies.

MINIMUM QUALIFICATIONS: 

• Minimum of 4 years of work experience with business systems, sales, or support roles.

• Proficie