Receptionist

Job Title

Receptionist

Job Description Summary

To provide an efficient and effective reception service, acting as the initial representative of clients to visitors in a friendly and helpful manner.

Job Description

Principal Responsibilities

• Securing the whole area of reception and its running
• Be first POC to all visitors and client staff to the reception.
• Respond to all visitor enquiries in a friendly and proactive manner.
• Answer and direct telephone calls.
• Answering emails from external clients and employees
• General support for employees, ad hoc requests
• Sign in all visitors and issue/collect relevant security passes.
• Manage meeting room bookings.
• Taxi bookings for staff and visitors
• Maintain the delegate/visitor system.
• Maintain a professional appearance at all times.
• Carry out Meeting room checks, for tidiness and operational use.
• Logging of facilities tickets. (Facilities services requests tool)
• Escalate customer calls to appropriate managers and escalations team.
• Any other ad-hoc duties as required by the FM team.
• Support the Facilities team as required.
• Coordinating mail flow in and out of office, managing mailroom
• Support in the event of an office evacuation.

Personal attributes

• High school diploma or a bachelor’s degree
• Communicative level of English (daily use)
• Experience in a similar role (reception, administration, back office) is a plus
• Confident user of Microsoft Word, Excel, and Outlook
• Positive attitude towards work, attention to detail, ability to adapt to dynamic environment, and reliability
• Attention to detail during periods of high workload.

 We Offer:

• Work in a prestigious international company
• Attractive benefits package
• Fixed office hours
• Opportunity to use English daily.

INCO: “Cushman & Wakefield”